Description:

The Opportunity:

- Under general supervision, assists HR Data Analytics Manager in the preparation of analyses on the employee population.

- Prepares reports and presentations on demographic profiles, turnover ratios, etc for various audiences.

- Works independently with internal clients to determine their reporting needs.

- Manages databases, works with HRIS to ensure data integrity, and performs trend analyses on historical turnover, recruiting, and staffing.

Job Title: Employee Relations Specialist - HR Shared Services.

Location: Coimbatore / Pune (Shared Services Center).

Position Summary:

We are seeking a seasoned Employee Relations Specialist ( European Region to join our HR Shared Services Center, responsible for managing and resolving employee inquiries, concerns, and complaints through the ServiceNow case management system.

This role requires deep expertise in employment legislation, company policy, and investigative practices, with a strong ability to maintain confidentiality and exercise sound judgment in complex and sensitive situations.

Key Responsibilities:

Case Management:

- Manage and resolve employee relations cases using the ServiceNow HR module, ensuring timely and accurate documentation.

- Triage, assess, and escalate cases as appropriate, maintaining service level agreements (SLAs) and compliance standards.

- Follow specific work instructions tied to country and region specific processes and regulations.

Employee Relations Expertise:

- Apply expert level knowledge on workplace policies, procedures, and employment laws.

- Conduct thorough investigations into employee complaints and policy violations.

- Partner with HR Solutions Partners teams to ensure consistent and fair outcomes.

Policy & Compliance:

- Ensure all employee relations activities are compliant with internal standards and external regulations.

Confidentiality & Decision-Making:

- Handle sensitive information with discretion and professionalism.

- Make critical decisions in high-stakes situations, balancing risk, legal exposure, and employee experience.

Reporting & Analytics:

- Analyze case data to identify trends and recommend proactive solutions.

- Prepare reports for senior leadership on case outcomes, risk areas, and improvement opportunities.

Qualifications:

- Degree in Human Resources, Business Administration, or related field.

- 3 to 5 years of progressive experience in employee relations or HR, preferably in a shared services or centralized HR model.

- Strong working knowledge of ServiceNow HR case management or similar platforms.

- Demonstrated expertise in employment law, policy interpretation, and workplace investigations.

- Exceptional communication, analytical, and interpersonal skills.

- Proven ability to maintain confidentiality and make sound, ethical decisions under pressure.