Autodesk - Credit Analyst

Position Overview:

- The Credit Analyst II evaluates customer creditworthiness and manages a portfolio of past-due accounts to minimize risk and optimize cash flow.

- This role balances sound credit decisions with strong customer relationship management, partnering cross-functionally to resolve issues and drive collections performance.

- Reporting to the Senior Manager, Credit & Collections, this position offers a flexible hybrid work arrangement.

Key Responsibilities:

Credit Risk Assessment:

- Evaluate customer and prospective customer creditworthiness using financial statements, credit agency data, banking references, and public/private sources

- Investigate discrepancies in credit line requests and do clarifying research

- Approve or decline credit requests in line with established credit matrix and policy guidelines

- Escalate marginal credit requests with formal written analysis and recommendations

- Document all credit decisions thoroughly and in compliance with policy

Collections & Portfolio Management:

- Manage a portfolio of delinquent accounts and oversee the full dunning cycle

- Contact customers to resolve overdue balances while maintaining strong business relationships

- Identify root causes of non-payment (financial hardship, disputes, insolvency) and drive resolution

- Negotiate payment plans and rescheduling arrangements to secure timely commitments

- Recommend third-party collections, legal action, or write-offs (360+ days overdue) when appropriate

- Partner with Sales and Operations to resolve disputes and secure payment

- Deliver on cash collection goals

- Minimize bad debt

- Assist customers with billing/dunning related issues

Coordination & Reporting:

- Provide weekly portfolio updates and performance reporting to management

- Support internal and external audit requests

- Ensure accurate billing for Enterprise and named accounts

- Manage trade credit securities as required

- Contribute to month- and quarter-end reporting activities

- Collaborate cross-functionally to support collections success and customer experience, with sensitivity to regional and cultural business practices

Minimum Qualifications:

- Master's degree preferred

- 5+ years of credit and collections experience

- SAP experience required

- Strong Excel and data analysis skills

- Salesforce experience preferred

- Strong negotiation, communication, and stakeholder management skills

- Analytical mindset with attention to detail

Preferred Qualifications:

- Salesforce experience

- Experience reporting into a multinational/matrixed environment

- International languages (Spanish, French, German, etc.)

- Experience dealing with online customer billing portals