AuthBridge - Program Manager

- We are looking for a Program Manager to lead and manage client servicing programs at AuthBridge.

- This role requires strong project management, client relationship management, and operational expertise to ensure seamless delivery of services.

- The Program Manager will act as the bridge between clients, internal teams, and leadership, ensuring client satisfaction, process excellence, and business growth.

Responsibilities:

- Act as the primary point of contact for strategic clients and ensure effective servicing and delivery of solutions.

- Manage end-to-end program execution including planning, implementation, tracking, and reporting.

- Collaborate with cross-functional teams (Operations, Technology, Sales, and Product) to ensure timely and accurate service delivery.

- Establish and monitor KPIs, SLAs, and quality standards for client programs.

- Conduct regular review meetings with clients to discuss performance, feedback, and improvements.

- Handle escalations and ensure quick resolution of client issues.

- Identify opportunities for process optimization, automation, and upselling.

- Prepare and present program reports, dashboards, and business reviews to leadership and clients.

- Lead a team of associates/managers, providing guidance, mentoring, and performance management.

- Drive client satisfaction and retention by ensuring proactive communication and value delivery.

Qualifications:

- Strong expertise in program management and client servicing.

- Proficiency in using MS Excel, PowerPoint, CRM tools, and reporting systems.

- Excellent stakeholder management, communication, and presentation skills.

- Strong problem-solving and analytical mindset.

- Ability to handle multiple clients and projects simultaneously.

- Knowledge of B2B client servicing, preferably in verification, BFSI, ITES, or SaaS industries.