AuthBridge - Manager - Operations

Job Description :

Description:

Job Description Operations Manager (Background Verification)

1. Lead Daily Operations & Delivery:

- Manage end-to-end execution of employee background checks (employment, education, address, reference etc.) ensuring high productivity, accuracy, and on-time delivery across a large team.

2. Team Leadership, Rostering & Performance Management:

- Handle workforce planning, shift/roster management, allocation of work, and real-time supervision.

- Drive team motivation, especially during high-volume or stretch periods; build a culture of accountability, speed, and quality.

3. Quality, Efficiency & Process Improvement:

- Identify bottlenecks, inefficiencies, and quality gaps; redesign processes to improve TAT, reduce rework, and enhance throughput.

- Build and implement SOPs and best practices to strengthen operational control.

4. Vendor Identification, Evaluation & Management:

- Identify, assess, onboard, and manage external verification vendors to ensure reliability, speed, cost-effectiveness, and adherence to SLAs.

- Continuously evaluate vendor performance and drive improvements or transitions where needed.

5. Problem-Solving & Escalation Management:

- Act as the go-to problem solver for delivery challenges, client escalations, or internal process breakdownsensuring timely root-cause analysis and corrective actions.

6. Operations Vision & Transformation:

- Define the vision for the operations function and build a roadmap to achieve higher efficiency, cost reduction, and a scalable delivery model.

7. Automation, AI & Technology Enablement:

- Drive adoption of automation, AI tools, and workflow optimizations to reduce manual effort, increase speed, and create a tech-first operations engine.