AuthBridge - Manager - Client Services

Key Responsibilities:

- Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.

-Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.

-Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.

- Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.

- Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.

- Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.

- Troubleshoot and escalate complex issues internally to ensure quick resolution.

- Stay updated on product enhancements and industry trends to provide informed client support.

Desired Skills & Experience:

- 8 - 12 years of experience in client servicing, account management, or customer success (B2B preferred).

- Experience of team management.

- Strong communication, interpersonal, and problem-solving skills.

- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.