AU Small Finance Bank - Product/Portfolio Manager - Credit Cards

About the role:

Function - Product/Portfolio Manager Credit Cards

Grade - Deputy Manager/ Assistant Manager/ Manager / Senior Manager

Qualification - Graduate/Post-Graduate Any specialisation

Work Experience - Atleast 1 year of experience with Banking/Payments Industry, Freshers only from Tier 1 or Tier 2 Post Graduate institutes

Key Deliverables:

- Design & execute Marketing Growth Campaigns, initiatives to deliver against Spends Growth, Spend targets and increase monthly active customers within the portfolio.

- Track and monitor Customer Spends, transactions trends and partner with relevant merchants to increase customer engagement and spends.

- Monitor and control Inactivity at overall portfolio level and ensure a focus on spend inactivity and plan initiatives to control and reduce.

- Tracking and analysing key performance indicators (KPIs) such as revenue and expense.

- Understanding customer needs and behaviours, identifying areas for improvement, and working to enhance the customer experience post credit card onboarding.

- Collaborating with credit risk teams to strengthen control strategies, implement analytics and reporting.

- Collaborating with various stakeholders, including technology, marketing, operations, customer service, and sales teams, to ensure seamless processes.

- Ensuring compliance with industry regulations and internal policies.

- Developing and implementing strategic plans to optimize portfolio performance, profitability and achieve business objectives.

Must have Presentation & Interpersonal Skills:

- Strong communication and presentation skills mandatory.

- Ability to analyze business requirement and effectively communicate to stakeholders.

- An eye for detail, ability to draft business requirement and process documents.

Good to have Analytical and Data Skills:

- Ability to analyze data, identify trends, and make data-driven decisions.

- Good skill on Microsoft office and knowledge of SQL.

- Experience in extracting and manipulating data using SQL, leveraging advanced Excel features.

- Understand the business requirements and prepare requirement reports, deep analysis.

Candidates working with Banks/NBFC, fintech, ecommerce, telecom, payment aggregators in product / portfolio roles will be preferred.