AU Small Finance Bank - Assistant Vice President - Life Insurance Persistency - IIM/ISB/FMS/MDI

Job Summary

The incumbent will lead Life & Health Insurance Renewals , driving customer retention and revenue generation. This role demands a self-motivated leader with strong analytical acumen, proven collection strategies, and the ability to design scalable, compliant processes.

Key Responsibilities:

- Policy & Process Design: Define and implement renewal collection policies across premium stages (Due, Overdue, Lapse, Revival).

- Renewal Monitoring: Ensure rigorous follow-up and tracking of renewals with strong MIS governance.

- Collection Strategy: Analyze performance, implement improvements, and digitize collection workflows.

- Automation & Digitization: Drive automation of MIS, daily tracking dashboards, and dialer management systems.

- Campaigns & Incentives: Design contests, incentive schemes, and renewal campaigns (local & PAN India) to boost persistency.

- Analytics Collaboration: Partner with analytics teams to identify high-risk segments and mitigate churn.

- Cross-Functional Leadership: Build collaborative relationships with partners, sales, and support functions to advance renewal strategies.

- Reporting: Prepare MIS, dashboards, and executive presentations for reviews.

Qualifications

- MBA from a premier institute; B.Tech preferred.

- Minimum 10 years of experience in insurance/financial services.

- At least 5+ years in Health Insurance Renewal Management.

- Certified Black Belt Six Sigma professional.

Specific Experience

- Expertise in renewal management, collections, and customer retention.

- Strong business analytics skills with exposure to analytical models.

- Proven ability to build customer relationships and exceed targets.

- Experience in digital process transformation and workflow automation.

- Track record of working in target-driven environments with measurable outcomes.

Functional Competencies

- Advanced Excel (VB, Macros), SQL, SAS.

- Collection management expertise.

- Dialer management proficiency.

- Digitalization of processes.

- Behavioral Competencies

- Self-driven, proactive, and result-oriented.

- Strong communication skills (spoken & written).

- Professional presence with business-like demeanor.

- Stable career history with exceptional work ethic.

- Willingness to travel.