Atomberg Technologies - Product Manager

As Product Manager, reporting to Lead Service Excellence, you will be responsible to shape consumer experience as a function with a medium-term focus on building capability of multi-category use-cases. You will also have ownership on optimisation of current processes. We are already ahead of the incumbents but are exploring on how we can materially improve consumer experience through tech/processes in the long term and set the benchmark on experience.

Build & ship:

- Translate support pain-points into a clear product roadmap, slicing work into incremental, testable MVPs.

- Lead sprint rituals, backlog grooming, and release planning with an on-site/off-shore dev squad.

Monitor, measure, iterate :

- Define and instrument success metrics-e.g. First-Contact Resolution, Avg. Handle Time, Case Deflection Rate, Release Health (MTTR, change-fail %, feature adoption).

- Create live dashboards; hold weekly KPI reviews with Support leadership. - Run A/B or phased rollouts; analyse impact and decide kill / iterate / scale.

Portfolio & Risk Management:

- Maintain a single, prioritised product & tech debt portfolio.

- Quantify risk (probability impact) and opportunity cost; adjust priorities accordingly.

- Present trade-offs to C-level in crisp, data-backed narratives.

People & Culture :

- Coach developers and support SMEs in lean, outcome-driven thinking.

- Model extreme ownership, bias-for-action, and transparency-the hallmarks of our start-up DNA.