Atomberg Technologies - Manager - eCommerce Operations

- Team Leadership: Mentor and manage executives across Flipkart, Amazon, D2C, and Qcom; oversee performance reviews, task planning, and manpower allocation.

- Operations Planning: Create daily/weekly dispatch plans, SOPs for peak sales, and ensure load balancing across warehouses.

- Inventory & Demand: Monitor inventory health, forecast demand with SCM/category teams, plan POs, maintain safety stock, and execute pre-campaign stocking.

- Returns & Escalations: Manage returns, RTVs, claims, and resolve escalations like RTOs, damages, GRNs, and listing issues.

- Cross-functional Coordination: Collaborate with tech, warehouse, finance, and category teams; liaise with marketplace managers for compliance.

- Reporting & Improvement: Track KPIs (SLAs, fill rates, inventory accuracy), maintain dashboards, drive process improvements, and prepare weekly MIS