Atomberg Technologies - Lead - SCM Excellence & Service Operations

Function: Supply Chain

Location: Mumbai

Reports To: Head - Supply Chain

Experience: 6-8 years in Supply Chain Operations, Excellence, and Digitization

Preferred Background: Consumer Products, Electronics, Appliances, E-commerce, Automotive

Role Overview

The Lead - SCM Excellence & Service Operations will be responsible for scaling Atomberg's national service spare parts supply chain across all the product categories while driving digital transformation and operational excellence in overall SCM. This strategic yet hands-on role will require a blend of execution, process re-engineering, and technology implementation.

Key Responsibilities

1. Service Supply Chain Operations

- Lead end to end supply & demand planning, warehousing, logistics & inventory management aspects of service operations.

- Ensure execution of major project of expansion of PAN India service spares fulfillment through micro-warehousing and regional warehouses.

- Manage post set-up operations including planning, inventory, and logistics optimization.

- To ensure 100% fill rates on part availability through timely RM inwards & faster logistics TATs

- Ensure digitization (WMS, OMS, TMS) for service orders & tight integration with ERP front end service portal.

- Ensure close coordination with front end/field customer service team and ensure best customer experience.

2. SCM Excellence & Digitization

- Work on major transformation & digitization projects to overall increase the performance of supply chain & related CFT.

- Implement/upgrade WMS, TMS, MRP, and introduce system-driven workflows.

- Evaluate and deploy advanced planning tools, forecasting modules, and delivery tracking systems.

- Conduct process audits and redesign workflows to improve efficiency.

- Monitor key KPIs & ensure proper annual AOP/budgeting.

Required Skills & Experience

- 6-8+ years of experience in SCM operations and transformation, preferably in tech-driven environments.

- Demonstrated ability in setting up warehouses and service supply chains.

- Strong expertise in WMS, TMS, MRP, APS, and data tools like Power BI or Tableau.

- Proven success in tech deployments across the SCM value chain.

- Strong analytical, problem-solving, and cross-functional leadership skills.

- Familiarity with Lean, Six Sigma, or similar process improvement methodologies.

Good to Have

- Exposure to AI/ML in forecasting, logistics optimization, or inventory planning.

- Experience with greenfield warehouse setups or managing distributed warehouse networks.

- Background in e-commerce or after-sales logistics models.