Athenahealth Technology - Senior Product Manager

Responsibilities:

- Serve as Product Owner for scrum teams covering assigned product area

- Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints

- Drive ongoing backlog allocations and prioritization of customer issues to solve within area of responsibility

- Partner with UX to research the problem space, identify the user needs, and conceptualize a solution

- Identify and frame user-centered problems effectively

- Define epics and user stories, clearly articulating business requirements and acceptance criteria for the problems we're trying to solve - including UX/CX/Support requirements

- Partner with UX in UI/UX design development and partner with Engineering in the development of the features

- Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement - Requesting analyses to inform backlog

- Support fix and feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications

- Partner with Product Management leaders to drive portfolio and product strategy

- Engage with Sales, CS, Product Knowledge, and other internal partner teams on customer issues, including understanding problems and impact and communicating product decisions and next steps

Typical Qualifications:

- Master's/Bachelor's Degree required; Degree in Business, Product or Computer Science preferred

- Understanding of healthcare / health IT environment preferred

- 12+ years of product management experience

- Agile experience or certification a plus

- Demonstrated ability to distill complex problems and design effective and scalable solutions

- Demonstrated success at driving innovative results in a fast-paced environment and managing simultaneously competing priorities using analytic and quantitative capabilities

- Experience working with stakeholders in a business environment across global, cross-functional groups

- Excellent verbal and written communication skills