- Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

- The Director of Product Management is responsible for leadership and ownership of a group of product areas within the overarching Product's portfolio.

- This includes working closely with Service Line leaders, key customers, and client organization staff to understand their product vision.

- You will lead a team of direct/indirect reports to successfully understand and respond to trends in the marketplace that impact future vision and roadmaps for your product portfolio; groom actionable backlogs of user stories for the Engineering team; and assist Product Management leadership in driving overall growth and effectiveness across the entire product's scope.

- This role is for the Director of Product Management for the Patient Messaging Platform.

- The Director will drive the strategic vision and operational excellence of the Patient Messaging Platform, enhancing patient communication and fostering collaboration across teams.

- Based in Bangalore, this leader of the Patient Messaging Platform Zone will lead a team of four product owners while working with the development and user experience organization.

- She/He will work closely with US peers to provide a suite of messaging platform tools that can be leveraged by other teams to self-serve messaging needs.

- Additionally, this role will operate by balancing new product features with client needs and technical debt.

- He/She will expertly manage timelines and scope changes and remain flexible as we learn, iterate, and change direction to advance our patient communication capabilities.

-The successful candidate will balance a strong demand for new feature development with operational excellence and support for existing customers.

- Criteria for a top candidate include a Bangalore-based, dynamic, customer-oriented product leader to drive business outcomes, R&D (Product, UX, Engineering) service experience, and technical product management outcomes.

- Candidates for the role will be passionate about technology serving colleagues as customers.

- And will help drive our tech strategy for messaging as a platform.

- This role will face-off extensively with product and engineering leadership and be held accountable for business outcomes of our tech stack - productivity, scalability, stability, and security, in partnership with several leaders around the business.

- Help Prioritize Product Vision.

- Act as the primary voice for product decisions, leveraging market insights and driving clarity in ambiguous situations.

- Articulate the product vision, ensuring cohesion among clients and internal partners for effective execution.

- Represent the customer throughout their journey, focusing on outcome-driven product definitions.

- Utilize data and client feedback to deliver iterative value, prioritizing work for POs and achieving annual product roadmaps with clear OKRs.

- Oversee product launch decisions and manage alpha/beta feedback, balancing aggressive pushes and iterations as needed.

- Address priority client needs, collaborating across functions to optimize outcomes for athenahealth and its customers.

- Make critical business decisions regarding pricing and product development, while maintaining service descriptions in coordination with support functions.

- Facilitate knowledge-sharing strategies and hold accountability for the overall portfolio and product strategy.

- Team Leadership - Lead and inspire a team, focusing on effective relationship building and high employee engagement.

- Contribute to workforce planning and optimize team structure and processes for efficiency.

- Manage direct/indirect reports, including setting expectations, performance goals, training opportunities, and disciplinary actions.

- Support the growth of the Patient Experience team culture.

Education, Experience & Skills Required - Bachelor's Degree (preferred in Computer Science, Business, or Product Design) and 10+ years of relevant experience.

- Technical understanding of mobile, SaaS, and data; experience in product market launches; knowledge of product management best practices.

- Strong communication skills and ability to drive innovation in dynamic environments.

- Behaviors & Abilities Required - Passion for improving healthcare with empathy for users; understanding enterprise client communication and anticipating product trends.

- Ability to make sound product design decisions and translate organizational objectives into quantitative plans.

- Appreciate the software development process and drive results by overcoming obstacles to successful delivery.

- Capability to facilitate strategy discussions and willingness to travel (5-15%) for client engagement and events.