Athenahealth Technology - Director - Product Management

Position Summary:

- The Director of Product Management will act as holistic owner of the R&D experience portfolio. Responsibilities will include building the product vision; engaging with the customer and user base to identify and represent the users of the product; making tradeoffs; and setting the priorities for R&D resource allocation.

- The Director will lead a team of Product Owners across 8 scrum teams and work closely with Engineering and UX counterparts, in addition to collaborating with Infrastructure, Information Security, the broader R&D organization, and vendors to ensure product success.

- This team will be charged with successfully understanding and responding to trends in the business and tech marketplace that impact future vision and roadmap of the product portfolio; coaching PMs to build actionable backlogs of user stories for scrum teams; and helping to drive overall growth and effectiveness across the entire products scope; partnering effectively with other product and engineering leaders to manage internal platform services enabling data products across the organization.

Job Responsibilities:

- Identify and ensure that quantitative business outcomes of our tech platform are achieved (e.g. OKRs for cost, quality, productivity, developer NPS, etc.)

- Evaluate and respond to top product optimization opportunities from users and internal customers

- Collaborate with UX, architecture and engineering leadership on future state

- Enforce product boundaries that align with product and tech strategy (avoiding scope creep)

- Collaborate with release management on affecting SDLC process improvements

- Act as Voice of Customer to Help Prioritize Product Vision

- Communicate needs and opportunities for our internal tech services ; understand what is next and when to stay the course

- Evaluate and respond to top product optimization opportunities from internal users and developers

- Support resolution of product related escalations

- Provide partnership and leadership to internal product operations and developer communications that elevate

internal change management and adoption

- Product Roadmap Creation / Collaboration

- Define new products and services by outlining approach to achieve desired outcomes within the boundaries of

products, organized into a multi-year road map.

- Leverage insights and feedback from both developers and internal tech end users to improve product decisions.

- Maintain consistent and cooperative relationships with key internal leaders, peer group, and third party vendors

and other contributors to ensure effective communication, timely decision making and appropriate escalation paths.

- Make critical business decisions including build vs. buy. Act as accountable party for long-term portfolio and

product strategy

- Team Leadership

- Meet scorecard goals by leading, inspiring, and developing a team of athenistas, modeling effective relationship

building, ensuring high employee engagement, and managing staff career progression

- Lead strategy discussions with directs, help directs understand and own the overall strategic direction as well as

executable plan to push out to broader teams

- Set and monitor annual performance goals & objectives, including responsibility for performance appraisals

Typical Qualifications:

- Experience in SaaS technology leadership roles highly preferred ; especially in heterogeneous tech platforms and DevSecOps.

- Demonstration of technical product leadership understanding ability to gut check technical feasibility and timelines and remove technical development barriers with engineering and architecture.

- Demonstrated business leadership of business case development, cost savings management, outcome measurement, and financial acumen.

- Understanding of SaaS (Software as a Service) and PaaS (Platform as a Service) product management best practices, including experience in agile development environments.

- Experience leading teams and managing direct reports.

- International Travel required, predicting 5-10%; time may vary and will include office site visits, vendor meetings, and conferences.