ATHENA BEHAVIORAL HEALTH

Excellence in Psychiatric & Addiction Care

POSITION SUMMARY

The Executive Business Unit Head is the overall Business Leader of the assigned Athena center - accountable for its commercial performance, operational excellence, patient experience, clinical coordination, quality, compliance, infrastructure, people management, and profitability.

Reporting & Classification

Designation : Executive Business Unit Head

Department : Operations

Reports To: Chief Executive Officer (CEO)

Direct Reports : All Centre Department Heads

Location As Assigned : (Gurgaon / Noida / Guwahati)

Classification : Senior Leadership - Business Head

KEY RESPONSIBILITIES

Ten Domains of Ownership

The functional scope of the Executive Business Unit Head role across all operational dimensions.

01 Business Leadership

- Own the overall business performance of the centre.

- Achieve quarterly Revenue, Occupancy, and EBITDA targets.

- Ensure optimal bed utilisation across all inpatient units.

- Drive sustainable growth while maintaining Athena's quality standards.

- Monitor financial performance and implement corrective actions proactively.

- Identify opportunities to improve operational efficiency and profitability.

02 Admissions & Business Conversion

- Personally oversee the complete admission process end to end.

- Ensure maximum conversion of eligible centre visits into admissions.

- Coordinate Admissions, Clinical, and Finance teams for seamless onboarding.

- Remove operational barriers that delay or obstruct admissions.

- Monitor admission pipeline and conversion performance on a continuous basis.

03 Patient Journey & Experience

- Ensure every patient receives exceptional care and service throughout their stay.

- Keep families informed and supported at every stage of the treatment journey.

- Resolve complaints promptly and professionally, ensuring service recovery.

- Handle escalations with empathy, accountability, and clinical sensitivity.

- Maintain consistently high patient satisfaction metrics.

04 Clinical Operations Coordination

- Ensure all scheduled group therapies are conducted without exception.

- Ensure all multidisciplinary clinical meetings occur as scheduled.

- Monitor attendance of all departments in mandatory clinical meetings.

- Coordinate Psychiatry, Psychology, Nursing, Occupational Therapy, Support Services, and Administration.

- Ensure no operational delays impact patient care delivery.

05 Documentation & Compliance

- Audit admission documentation for completeness and accuracy.

- Maintain documentation quality across all patient files and records.

- Ensure NABH readiness at all times.

- Ensure compliance with the Mental Healthcare Act and all statutory regulations.

- Ensure strict, consistent implementation of all Athena SOPs.

06 Patient Length of Stay (LOS)

- Monitor LOS of every admitted patient individually.

- Work with clinical teams to ensure completion of clinically appropriate treatment.

- Maintain average LOS above 30 days unless clinically indicated or approved by Management.

- Review all premature discharge requests and escalate exceptions to Management.

07 Patient Safety & Sentinel Events

- Lead immediate response during any Sentinel Event.

- Coordinate all departments effectively during patient safety emergencies.

- Communicate with patient families appropriately and compassionately.

- Report all incidents to Management without delay - zero tolerance for concealment.

- Complete Root Cause Analysis (RCA) for all Sentinel Events.

- Implement Corrective & Preventive Actions (CAPA) and monitor to closure.

- Drive systemic changes to prevent recurrence of incidents.

08 Team Leadership

- Lead all centre staff across all departments and functions.

- Maintain discipline, accountability, and professional standards.

- Ensure punctuality, attendance, and grooming standards.

- Conduct regular operational reviews with department heads.

- Develop department heads and build leadership bench strength.

- Build a culture of ownership, ethics, and patient-first service.

09 Infrastructure & Operations

- Ensure infrastructure readiness and facility maintenance at all times.

- Maintain cleanliness and housekeeping standards throughout the centre.

- Ensure safety compliance across fire, electrical, and patient-facing infrastructure.

- Manage assets, vendor relationships, and inventory availability.

- Maintain all equipment and facilities in optimal working condition.

10 Weekly Reporting

- Submit Weekly Business Reports to the CEO covering Revenue, Occupancy, Admissions, Conversion, EBITDA, LOS, Patient Experience, Complaints, Sentinel Events, Staffing, SOP Compliance, Risks, and Corrective Actions.

The Leadership Profile

The behavioural and functional competencies that define success in this role:

The Executive Business Unit Head role demands an unusual combination of strategic business acumen, operational precision, clinical sensitivity, and ethical leadership. The following competencies define the expected leadership profile:

- Business & Financial Acumen - P&L; Management

- Strategic Leadership - Healthcare Operations Management

- Patient-Centred Service Excellence - Crisis & Sentinel Event Management

- Team Leadership & People Development - Quality & Compliance Management

- Decision Making Under Pressure - Conflict Resolution

- Communication & Stakeholder Management - Accountability & Ownership

- Data-Driven Performance Management - Ethical Leadership