Job/Soft skill training

Cafeteria

AstroTalk Reviews by Employees

Astrologer

Operations Executive

Consultant

Consultant Astrologer

Operations Manager About: - Astrotalk is the largest company in the field of Astrology. The company was founded in 2017 to connect customers with real astrologers and has served more than 3 crore customers since then. - Astrotalk is one of the fastest-growing bootstrapped startups and guarantees customer satisfaction. - As a Customer Success Manager, you will play a crucial role in ensuring the highest levels of customer satisfaction by leading and managing our support team. This position requires a combination of leadership skills, technical knowledge, and a commitment to delivering exceptional customer service. Responsibilities: - Team Leadership: Lead, mentor, and manage a team of customer support representatives. Set performance goals and ensure the team meets or exceeds customer service targets - Customer Issue Resolution: Oversee the resolution of customer inquiries, issues, and escalations in a timely and effective manner - Work closely with the support team to provide solutions and ensure customer satisfaction. Process Improvement: - Continuously evaluate and improve customer support processes to enhance efficiency and service quality. - Implement best practices for issue resolution and customer communication. Training and Development: - Conduct training sessions for support team members on product knowledge, communication skills, and customer service best practices. - Foster a culture of continuous learning and development within the team. Performance Analysis: - Monitor and analyze customer support metrics to identify trends and areas for improvement. - Generate regular reports on team performance and customer feedback. - Customer Advocacy: Identify opportunities to turn satisfied customers into advocates for the company's products/services. - Encourage and collect customer testimonials and feedback. - Collaboration: Work closely with cross-functional teams, including product development and sales, to communicate customer needs and drive product improvements Qualifications: - Proven experience in a customer support leadership role. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to analyze data and derive insights for process improvement. - Results-oriented with a commitment to delivering exceptional customer service. - Experience working in a startup or fast-paced environment.

Noida

Astrotalk - Customer Success Operations Manager 

Job Description for Astrotalk - Customer Success Operations Manager  in ASTROTALK SERVICES PRIVATE LIMITED in  Noida for (2-6) years of experience. Apply Now!

Astrotalk - Customer Success Operations Manager  | iimjobs.com