Assurant - Policy Admin Officer

What will be my duties and responsibilities in this job?

- Process customer data including new business, claims and cancellations.

- Address and rectify any errors that may be identified

- Load data within agreed timeframes on a program-by-program basis ensuring data integrity is maintained

- Ensure all policy cancellations and changes are processed in an accurate and timely

- Assist with the support and maintenance of the various business systems

- Liaise with internal and external clients to ensure the business has timely access to accurate information across all business systems

- Provide exceptional customer service to internal and external customers, via phone and email in a prompt and efficient manner

- Ensure compliance requirements are adhered to by supplying the relevant PDS to clients under the regulatory requirements

- Contribute to the continuous improvement and profitability of the business through the identification and implementation of efficiencies and enhancements

- Create and maintain Policy Administration processes and procedures, ensuring clear and concise documentation of current processes including ongoing review of department manuals

- Reconcile data outputs and data inputs with 100% accuracy

What are the requirements needed for this position?

- Process customer data including new business, claims and cancellations.

- Address and rectify any errors that may be identified

- Load data within agreed timeframes on a program-by-program basis ensuring data integrity is maintained

- Ensure all policy cancellations and changes are processed in an accurate and timely

- Assist with the support and maintenance of the various business systems

- Liaise with internal and external clients to ensure the business has timely access to accurate information across all business systems

- Provide exceptional customer service to internal and external customers, via phone and email in a prompt and efficient manner

- Ensure compliance requirements are adhered to by supplying the relevant PDS to clients under the regulatory requirements

- Contribute to the continuous improvement and profitability of the business through the identification and implementation of efficiencies and enhancements

- Create and maintain Policy Administration processes and procedures, ensuring clear and concise documentation of current processes including ongoing review of department manuals

- Reconcile data outputs and data inputs with 100% accuracy

What other are the Preferred Experience, Skills, and Knowledge?

- Completion of VCE or equivalent

- Insurance or Financial industry experience preferred

- RG146 compliance certification preferred

- Minimum of 2 years' administration and customer support experience

- Previous data processing experience

- Proficiency in the use of Microsoft applications (Word and Excel)

- Demonstrates initiative and ownership

- Demonstrates ability to work effectively in a team environment & autonomously

- Strong numeracy skills and attention to detail

- Ability to collaborate and work effectively within a team environment

- Ability to work in a fast-paced environment