Description:

Key Responsibilities

Consulting & Advisory

- Engage with client CXOs and senior stakeholders in Airlines, Airports, and GDS ecosystems to identify transformation opportunities.

- Act as a trusted advisor on AI strategies, next-gen distribution, advanced analytics, personalization, operational optimization, and customer experience.

- Lead business-driven assessments and recommend AI transformation roadmaps.

Solution Development & Industry Playbooks

- Develop AI-led industry solutions around revenue management, dynamic pricing, customer personalization, disruption management, and operational efficiency.

- Build industry-specific playbooks and frameworks for modernizing GDS, airline, and airport systems via AI/ML, NLP, and generative AI.

- Collaborate with AIonOS product and engineering teams to align platform capabilities with industry use cases.

Client Engagement & Transformation Programs

- Lead AI transformation programs from strategy through execution.

- Drive digital solutions adoption across critical airline and airport business areas (operations, loyalty, crew management, customer service, disruption recovery, fraud detection, etc.).

- Ensure business impact realization (revenue uplift, cost optimization, improved customer experience).

- Thought Leadership & Ecosystem Development

- Represent AIonOS in client forums, industry events, and analyst briefings as a travel domain thought leader in AI.

- Build alliances with partners (GDS providers, airline tech vendors, airport solution providers, AI startups) to strengthen solution ecosystem.

- Develop industry POVs (point of views), white papers, and market insights to position AIonOS as a leader in AI for travel.

Required Qualifications & Experience

- 10+ years of experience in the Travel industry (GDS systems, Airlines, Airports, or Travel Technology Providers) with significant exposure to technology-led transformation.

- Strong understanding of travel distribution, operations, passenger services, ancillary revenue models, loyalty programs, and airport ground systems.

- Proven track record in consulting, solution design, or transformation leadership within the airline/airport domain.

- AI/ML exposure ability to translate business problems into AI opportunities (predictive analytics, personalization, customer service automation, operational optimization, generative AI).

- Excellent stakeholder management skills with experience engaging with C-level executives.

- Strong storytelling and communication skills to drive industry narratives.

- Global exposure in engaging clients and working in multi-cultural environments highly desirable.

Preferred Skills

- Prior experience with airline IT systems, airport operations platforms, or GDS providers (Amadeus, Sabre, Travelport, etc.).

- Knowledge of GenAI and large language models (LLMs) for customer service, disruption handling, and intelligent operations.

- Ability to build business cases and ROI models for AI adoption.

- Prior consulting firm or solution architecture leadership experience a plus