Associate Vice President - Training - RCM BPO

Job Title: Associate Vice President, Training (RCM BPO).

Location: Pune.

Experience: 12+ years in training, learning & development in BPO or healthcare, including 5+ years in a leadership role.

Education: Bachelor's in Healthcare Management, Business Administration, or related field (Master's a plus).

CTC: Up to 60 LPA.

Notice Period: 30-45 days.

Roles & Responsibilities:

- Design, implement, and continuously improve company-wide training and development programs aligned with business objectives and client needs.

- Lead and mentor the training department - trainers, curriculum creation, onboarding, upskilling for RCM BPO staff.

- Analyze performance metrics to identify training gaps, measure program effectiveness, drive quality/efficiency/engagement improvements.

- Manage training budgets; evaluate and integrate learning technologies (LMS, virtual tools).

- Ensure compliance with healthcare regulations and certification standards.

- Own end-to-end training strategy across billing, coding, claims, payer relations, and compliance functions.

- Represent the training function in client governance calls / QBRs where training quality/TAT is a delivery metric.

Mandatory Skills:

- Revenue Cycle Management (RCM) - billing, coding, claims, payer relations & compliance.

- Learning Management Systems (LMS) implementation & administration.

- Healthcare compliance knowledge (HIPAA, regulatory standards).

- Data analysis & metrics evaluation for training effectiveness.

- Project management & resource allocation.

Good to Have:

- eLearning authoring tools (Articulate Storyline, Captivate).

- Cloud-based training delivery platforms.

- CRM/client relationship systems exposure.

- Change management methodologies.

Must-Have Soft Skills:

- Leadership and team management.

- Excellent communication, presentation, interpersonal skills.

- Analytical mindset, data-driven decision-making.

- Strong project management capability.

- Ability to build training programs that drive measurable performance improvement.

Good-to-Have Soft Skills:

- Strategic thinking, continuous improvement orientation.

- Mentoring and coaching.

- Client-focused relationship management.

- Innovation mindset for new learning tech.

- Adaptability to evolving regulations/client needs.