Description:

Key Responsibilities:

- Client Relationship Management:

- Build and maintain strong relationships with key clients and stakeholders.

- Act as the main point of contact for high-profile clients, addressing their needs and concerns promptly and professionally.

- Conduct regular meetings and communication with clients to understand their objectives, provide updates, work with them to finalize the designs and gather feedback.

Business Development:

- To identify new business opportunities and potential clients.

- Participate in client presentations and pitches, showcasing the company's capabilities and unique selling propositions.

- Develop and implement strategies to increase client retention and expand the company's client base.

Strategic Planning:

- Work with the executive team to develop and execute the company's client servicing strategies, aligning them with overall business goals.

- Identify market trends and customer demands to develop innovative approaches and service offerings.

- Analyze industry competition and adapt strategies to maintain a competitive edge.

Team Leadership:

- Lead and mentor the client servicing team, providing guidance, feedback, and support.

- Ensure that team members are equipped with the necessary resources and tools to deliver exceptional service.

- Conduct performance evaluations and encourage professional development within the team.

Project Management:

- Oversee the planning and execution of events to ensure client satisfaction and successful outcomes.

- Collaborate with internal departments (such as operations, logistics, creative, and finance) to ensure seamless event execution.

- Monitor project timelines and budgets to ensure adherence to client requirements and company profitability.

Quality Assurance:

- Set and maintain high service standards, ensuring consistent delivery of quality services to clients.

- Establish and implement procedures to measure and improve client satisfaction.

- Handle any escalations or complaints, working towards satisfactory resolutions.

Financial Management:

- Monitor and manage the department's budget and expenses (cash flow) effectively.

- Prepare financial reports and forecasts related to client servicing operations.

Qualification & Work Experience:

- Master's / Bachelors degree in Business Administration, Marketing, Event Management or a related field

- 10 - 15 years of experience with minimum 5+ experience in managing events at different scale

- Proven experience in client servicing and account management within the event management or related industry.

- Demonstrated success in developing and maintaining strong client relationships.

- Strong leadership and team management skills, with the ability to motivate and inspire others.

- Excellent communication, negotiation, and presentation abilities.

- Analytical mindset with the capability to identify opportunities for growth and improvement.

- Ability to work under pressure and handle multiple projects simultaneously.

- Flexibility to travel and work extended hours during peak event seasons.