
Key Responsibilities:
- Identify opportunities to apply AI across the VIP member journey.
- Translate RM workflows into scalable AI-powered product features.
- Define product requirements for AI-enabled capabilities.
- Build tools that assist RMs with Member insights, Matchmaking signals, Engagement risk detection, Conversation summaries, and Next-best actions.
- Define metrics to evaluate AI features.
- Run experiments and iterate based on usage and outcomes.
- Drive adoption of AI tools within RM workflows.
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