About You
- Candidates should be graduates / post-graduates with strong academic record
- Work experience range in case highest qualification is undergraduate studies - 2-5 years of relevant experience in a professional services context
- Work experience range in case highest qualification is postgraduate studies - 0-3 years of relevant experience in a professional services context
- Ideal candidates have a strong consulting mindset and have contributed to client-facing engagements in areas such as technology modernization, Tech strategy, Process excellence and automation, Tech cost optimization, Application portfolio rationalization etc.
- Strong ability to analyze business processes end-to-end, identifying inefficiencies, redundancies, and automation potential
- Skilled at conducting process diagnostics and developing opportunity assessment and scoring frameworks to quantify potential impact (e.g., effort impact grid, time savings, error reduction, scalability)
- Experience using process mapping and mining tools (e.g., Celonis, Apromore, Signavio, Power Automate Process Mining, ARIS) to capture as-is workflows and pinpoint automation candidates
- Ability to perform root cause analysis and apply Lean / Six Sigma methodologies to define improvement levers
- Skilled in developing business cases for automation and process optimization initiatives, backed by data-driven analysis. Familiarity with change management and adoption strategies for automation rollouts
- Experience in digital transformation delivery, experience using specific project management tools in large IT transformations such as Microsoft Project, ServiceNow, LeanIX, Apromore
- Youll help design and deploy scalable technology solutions, leverage advanced LLMs like ChatGPT, and implement autonomous agents to drive measurable business value
- Knowledge of using and deploying automation in Digital transformation projects to improve efficiency. Knowledge of advanced GenAI is a plus
- Ability to handle multiple tasks and work under pressure
What youll do
- Map and analyze current-state business processes to identify inefficiencies, bottlenecks, and automation opportunities.
- Lead or support process redesign efforts to define optimized, scalable, and sustainable future-state workflows.
- Develop process documentation, SOPs, and playbooks to standardize operations and enable reuse across teams.
- Partner with stakeholders to establish KPIs and performance metrics for continuous process improvement.
- Design and implement automation solutions using low-code/no-code tools (e.g., Power Automate, UiPath, Blue Prism, Apromore, Signavio, Alteryx)
- Collaborate with technology teams to integrate automation workflows into existing data systems and knowledge platforms.
- Support automation governance, including opportunity evaluation, prioritization, and ROI tracking
- Help create reusable automation assets and frameworks to accelerate deployment across projects and functions
- Stay abreast of emerging process improvement methodologies (Lean, Six Sigma, Design Thinking) and automation technologies (Agentic AI, AI-assisted workflows, RPA, process mining).
- Work closely with team leads to build and deploy ET diagnostic tools and contribute actively to IP development
- Understand client needs and situations and adapt to case expectations
- Generate and screen realistic answers based on sound reality checks and recommend actionable solutions
- Strong analytical skills with the ability to interpret complex data and generate actionable insights
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