Associate Manager - Customer Success - Internet Startup/Technology/AdTech Industry

Associate Manager - Customer Success

Description:

- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.

- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.

- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.

- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.

- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.

- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.

- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.

- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.

- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.