About Media.net

Media.net is a technology company comprising of 1250+ employees focused on developing innovative monetization products for digital publishers and advertisers.

Media.net's vast product suite leverages a strong foundation of best- in- class contextual targeting and an unmatched capability to unify disparate marketplaces to maximize competition and value for publishers and marketers. Media.net offers exclusive access to Yahoo! Bing's Contextual Ads Program featuring billions of dollars of search demand, allowing publishers premium display to search and native ad formats with strong visibility metrics. Media.net also has the industry's first server- side header bidding platform that maximizes yield with no compromise to the user experience.

We provide our publisher clients with expert advice, comprehensive access to the best monetization opportunities, and outstanding execution via highly customized solutions across all advertising formats - programmatic, search, native, content, video, mobile, local and social ads.

Media.net's offerings incorporate proprietary machine learning technology, sophisticated data processing, and detailed analytics capabilities to successfully target internet users.

Current clients and partners include Forbes, Hearst, Meredith, Yahoo, MSN, Reuters, WebMD, The Street, Ziff Davis, NY Daily News, Facebook, AppNexus and many more.

By market cap, Media.net is one of the Top 5 largest ad tech companies worldwide.By revenue, Media.net is the second- largest contextual advertising business worldwide.

Media.net has offices across New York, Los Angeles, Dubai, Zurich, Mumbai, and Bangalore. Media.net's US HQ is based in New York, and Global HQ in Dubai.

Website

https://www.media.net/

Company Size

Large- scale / Global

Working Days

5 days/week

Office Location

Andheri East, Mumbai

Role & Responsibilities

As an Associate Manager - Customer Success, you are someone who comes with2- 3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results- driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre- sales activities. The ideal candidate should possess excellent relationship- building skills, a strong technical background, and a drive for achieving results.

- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.

- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.

- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.

- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.

- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.

- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.

- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.

- Support pre- sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.

- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate

- 2- 5 years of experience inthe internet/technologyindustry (mandatory)

- B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)

- Excellent relationship- building skills with the ability to establish trust, foster positive business relationships and credibility with clients.

- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.

- Accountability and personal organisation are essential

- Experience in managing a diverse group and training each according to company standards

- Strong problem- solving and analytical skills with a focus on results and driving revenue - growth.

- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.

- Self- motivated and proactive mindset with the ability to work independently and as part of a team.

- Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture

- Flexible work hours and leaves

- Salary advance

- Maternity/Paternity leave benefits & adoption assistance

- Butler & Concierge services

- Team Off- sites & Celebrations

Beyond Work:

- Insurance benefits for you and family

- Interest- free loans

- Gift vouchers for special moments

- Fully- equipped Gym

- Education Sponsorship Programs