Associate Director - Warehouse Operations

1. End-to-End Operations Management:

- Manage daily warehouse, fulfilment centre, hub and logistics operations.

- Oversee inbound, receiving, unloading, sorting, put-away, picking, packing and outbound dispatch.

- Ensure timely movement of shipments across the supply chain.

2. Team & Manpower Management:

- Lead supervisors, team leaders and frontline operational staff.

- Allocate manpower according to daily order volumes and business requirements.

- Monitor team productivity, attendance, performance and discipline.

- Train and develop team members.

3. KPI & Performance Management:

- Monitor operational KPIs such as TAT, SLA, productivity, order fulfilment, dispatch accuracy and delivery performance.

- Track daily targets and identify performance gaps.

- Prepare daily, weekly and monthly MIS reports.

4. Process Improvement:

- Identify operational bottlenecks and implement process improvements.

- Improve warehouse efficiency, manpower utilization and cost optimization.

- Ensure adherence to SOPs and operational guidelines.

5. Inventory & Quality Management:

- Monitor inventory accuracy, stock reconciliation and cycle counts.

- Manage GRN, inventory ageing, stock discrepancies and shrinkage.

- Ensure quality checks and minimize damages and losses.

6. Stakeholder & Vendor Management:

- Coordinate with transportation, logistics, planning, warehouse and customer support teams.

- Manage third-party logistics (3PL) vendors and delivery partners.

- Resolve operational escalations and shipment-related issues.

7. Safety & Compliance:

- Ensure workplace safety, hygiene and security.

- Maintain compliance with company policies and operational standards.