Associate Director - Training - BPO/Healthcare

Job Roles & Responsibilities:

- Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.

- Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.

- Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines.

RCM BPO Knowledge Development:

- Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators).

- Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools, and regulations.

Performance Improvement:

- Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes.

- Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives.

Onboarding and Upskilling:

- Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions.

Client-Focused Training:

- Serve as a key point of contact for clients regarding training requirements and ensure that the RCM BPO team consistently meets client standards and expectations.

Compliance and Certification:

- Lead efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training.

Budget and Resource Management:

- Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to enhance program delivery and learner.

Candidate Requirements Education:

Education: A Masters degree is a plus.

Experience:

- At least 5 years in a leadership role overseeing large-scale training programs for RCM or similar services.

- In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems.

- Experience working with Learning Management Systems (LMS) and other digital learning platforms.

Skills:

- Excellent communication, presentation, and interpersonal skills.

- Proven ability to develop and execute training programs that drive measurable performance improvements.

- Analytical mindset with the ability to assess training effectiveness and make data-driven

decisions.

- Proficiency in project management and resource allocation.

Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.