Associate Director - Supply Chain System - IT

Role Summary:

- This role is part of the global IT organization and will be instrumental in driving the evolution of our retail supply chain capabilities.

- The leader will oversee a team responsible for support, enhancements, and new initiatives across key supply chain domains including inventory management, warehouse management, order management, order fulfillment logic & available-to-promise (ATP), and transportation management systems.

Key Responsibilities:

Strategic Leadership:

- Lead and scale the India-based Supply Chain Systems team (20-100+ members) within the GCC.

- Align technology strategy with global supply chain and IT objectives.

- Drive modernization of legacy systems and adoption of scalable, cloud-native platforms.

Functional Oversight:

- Oversee systems supporting:

- Inventory Management

- Warehouse Management

- Order Management

- Order Fulfillment & ATP Logic

- Transportation Management

- Ensure seamless integration and performance across legacy, modern, and COTS platforms.

Delivery & Operations:

- Manage end-to-end delivery of support, enhancements, and strategic initiatives.

- Establish and monitor KPIs for system performance, support SLAs, and project execution.

- Promote automation in testing, deployment, and operations to improve quality and efficiency.

- Strong program/project management and delivery ownership across large teams.

Modernization & Innovation:

- Lead transformation initiatives to modernize supply chain systems and infrastructure.

- Evaluate and implement emerging technologies to enhance supply chain agility and resilience.

- Drive adoption of DevOps, CI/CD, and automated QA practices.

- Deep understanding of modern development paradigms, leveraging services, queues, and event-driven, disconnected architectures to build scalable and resilient systems.

Stakeholder Engagement:

- Collaborate with global business and IT leaders to understand needs and deliver impactful solutions.

- Serve as a trusted advisor on supply chain technology strategy and execution.

Talent & Capability Building:

- Attract, develop, and retain top talent in supply chain systems and IT delivery.

- Foster a high-performance culture focused on innovation, accountability, and continuous improvement.