Associate Director - Product Management - Online/Internet

Role: Associate Director

Experience:

1. To manage the overall vendor ecosystem by - Performance base-lining & competitive benchmarking

2. Identify the opportunity for improvement

3. Working with the vendor development team to drive critical projects

4. Resolving existing escalations and complaints

5. Manage the overall serviceability for each vendor to enhance overall performance.

6. Responsible for overseeing last mile operations as central SPOC

7. Analyze different vendor performance

8. Work towards resolution of complaints & escalations from customers

9. Manage last-mile serviceability of its different partners

10. Improve overall delivery performance to enhance customer experience

11. Should have strong operations and business development background

12. Must have 6 sigma certification

13. Understand Lean tools

14. To work with a vendor in developing the systems & processes and convert them into strategic partners; who can work at scale with reliable performance.

15. Work with a strategic partner to develop overall operations

16. Make it more reliable, scalable and cost-effective

17. Improve overall delivery performance to enhance customer experience

18. Responsible for overseeing last mile operations as central SPOC

19. Analyze different vendor performance

20. Should have strong operations, process and business development background