Role: Associate Director
Experience:
1. To manage the overall vendor ecosystem by - Performance base-lining & competitive benchmarking
2. Identify the opportunity for improvement
3. Working with the vendor development team to drive critical projects
4. Resolving existing escalations and complaints
5. Manage the overall serviceability for each vendor to enhance overall performance.
6. Responsible for overseeing last mile operations as central SPOC
7. Analyze different vendor performance
8. Work towards resolution of complaints & escalations from customers
9. Manage last-mile serviceability of its different partners
10. Improve overall delivery performance to enhance customer experience
11. Should have strong operations and business development background
12. Must have 6 sigma certification
13. Understand Lean tools
14. To work with a vendor in developing the systems & processes and convert them into strategic partners; who can work at scale with reliable performance.
15. Work with a strategic partner to develop overall operations
16. Make it more reliable, scalable and cost-effective
17. Improve overall delivery performance to enhance customer experience
18. Responsible for overseeing last mile operations as central SPOC
19. Analyze different vendor performance
20. Should have strong operations, process and business development background
Didn’t find the job appropriate? Report this Job
