Job Summary:

A leading ESG Tech company is looking to hire a Associate Director, Product Delivery to oversee ESG solutions, manage client relationships, and lead a team of Delivery Managers.

This role involves consulting on ESG solutions, ensuring seamless client onboarding, and optimizing service delivery for a superior customer experience.

About the Organization:

Our client, a leading ESG Tech company providing SAAS solutions to enterprises and funds across industries, sizes and geographies to digitally track their ESG lifecycle and track their carbon footprint.

Location: WFH / Hybrid (candidate should be able to travel to Mangalore as and when required).

The selected Candidate will be responsible for the following:

- Lead and manage a team responsible for delivering ESG solutions and services, ensuring an exceptional customer experience through timely and effective service delivery.

- Act as an ESG consultant, guiding clients in their sustainability journey and integrating ESG solutions into their business operations.

- Plan and allocate resources efficiently across locations and processes to optimize service delivery and project execution.

- Develop and manage project schedules, service delivery timelines, and resource utilization strategies to enhance efficiency.

- Mentor and train team members, fostering skill development and alignment with organizational goals.

- Ensure adherence to quality standards, proposing measures for continuous improvement in service delivery.

- Provide regular reports on key performance indicators (KPIs), service level agreements (SLAs), and overall team performance.

- Oversee onboarding support processes, offering clear and frequent updates to clients and stakeholders.

- Collaborate with internal and external stakeholders, including clients, product teams, and technical teams, to ensure seamless ESG solution implementation.

- Ensure timely completion of onboarding support activities, facilitating payments linked to project milestones.

- Contribute to product enhancements, issue resolution, and process improvements based on client feedback and internal assessments.

- Work closely with Customer Success, Customer Support, and Account Management teams to address post-onboarding client queries.

- Support Research, Product, and Delivery teams in relevant tasks to enhance service outcomes.

Requirements:

- In-depth knowledge of ESG and sustainability principles, with hands-on experience in implementing major ESG frameworks and regulations.

- Bachelors or Masters degree preferred.

- Proven leadership and team management experience.

- Excellent project management, communication, and analytical skills.

- Strong analytical and problem-solving abilities with a focus on data-driven decision-making.

- Excellent communication, interpersonal, and stakeholder management skills.

- Effective decision-making, negotiation, and influencing capabilities.

- Ability to work independently and collaboratively within a dynamic environment.

Experience: Minimum 8-10 years of experience working with clients on ESG SaaS-based solutions and consulting, or in ESG consulting within Big 4 firms.

Work Schedule: Monday Friday.