Your Role:

As an Associate Director they are looking for a strategic operations leader to drive multi-city execution, profitability, systems excellence, and scalable growth across our villa portfolio. This role blends, operational leadership, revenue strategy, vendor ecosystem management, and performance analytics - ideal for someone who has scaled hospitality businesses and built structured operating frameworks.

About You:

- Operations Leadership: Managed hospitality and real estate functions including guest & home owner services, housekeeping, Food & Beverages, concierge, property upkeep, vendor coordination, and local partnerships.

- Luxury Villa Business Oversight: Handled end-to-end operations - property onboarding, service delivery, events, procurement, audits, and revenue optimization across locations.

- Revenue Strategy: Developed and executed service revenue plans, driving 50 to 100% MoM growth, aligned with Sales & Marketing initiatives.

- Vendor & Procurement: Developed a nationwide vendor network and efficient procurement system to control direct costs and optimize inventory.

- Data-Driven management: Devised dashboards and KPIs to monitor performance, guest satisfaction, control costs & inventory, and process effectiveness for better decision-making.

- Budgeting, forecasting, OPEX/CAPEX, cost controlling, and contingency planning for financial stability.

- Villa Maintenance Profit Centre: Built a profitable villa maintenance unit with SOPs, pricing models, and preventive/corrective systems to enhance homeowner satisfaction.

- Team Leadership: Spearheaded large, multi-city teams by building structured training programs, scalable systems, and strong leadership frameworks, consistently driving high NPS and service excellence.

- SOPs & Training: Implemented training modules and SOPs

- Compliance & Safety: Ensured adherence to all legal, health, and safety standards across operations.

- This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

- Proven experience in scaling multi-city luxury villa or hospitality operations, building structured SOPs and centralized systems that drive high NPS and operational consistency at scale.

Key Metrics: What you will drive and achieve

- Revenue Growth

- Cost Savings & Margin Expansion

- NPS & Guest Satisfaction

- Owner Retention

- Operational Audit Scores

Our Core Values: Are you a CURATER?

- Curious: Here, your curiosity fuels innovation.

- User-Centric: You'll anticipate the needs of all our stakeholders and exceed expectations.

- Resourceful: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.

- Aspire: Keep learning, keep growing-because we're all about continuous improvement.

- Trust: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.

- Enjoy: We believe in having fun while building something extraordinary.

Our Behavioral Competencies - How We Work Together

- Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.

- Change Management: You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.

- Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.

- Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.

- Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.

- Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.

- Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.

- Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.