Associate Director - Human Resources - BPO/ITeS

Profile & Expertise:

- 12+ years of experience in Human Resources positions. Candidates with HRBP experience in third party business process services companies preferred.

- Must be well-versed with HR generalist responsibilities.

- Must be well-versed in each of the human resources disciplines - compensation and benefits, payroll, transformation, training and development, employee relations and employee engagement.

- Experience leading teams in a fast moving, customer-centric, hands-on environment.

- Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information.

- Experience working with a global, matrix environment with multicultural teams.

- Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices.

Key Responsibilities:

- The role would involve complete generalist activities, HR initiatives, employee retention, well-being and employee engagement for the location.

- Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently.

- Provide vision, leadership, planning, and guidance for the development, implementation and management of an effective employee lifecycle.

- Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes.

- Drive the continuing development of the team and the integration of HR functions.

- Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement.

- Partner closely with the senior leadership team to drive culture change for the location, aligning to the cultural values.

- Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential.