Associate Director - HR Business Partner - Healthcare Contact Center

InnoQuest is currently looking for individuals for a strategic Associate Director role with one of our clients in the healthcare sector.

Mandatory Ask : Candidate should be open to work in Night shifts/US shifts. should have experience of 13+ years of experience in Contact Center.

Job Description Summary:

As an Associate Director - HRBP (Human Resources Business Partner), you will hold a senior leadership position within the HR function, reporting directly to the VP or a similar executive-level role. You will be responsible for leading the HRBP team, driving the organization's people strategy, and ensuring alignment between HR initiatives and business objectives. Additionally, you will serve as a key strategic partner to senior executives, providing expert HR guidance and support.

Roles & Responsibilities:

- Build strong relationships with senior executives and business unit leaders to understand their strategic goals, challenges, and HR needs.

- Collaborate with the executive team to align HR strategies and initiatives with the organization's overall objectives and direction.

- Serve as a trusted advisor to senior leadership, providing expert HR guidance and influencing decision-making processes.

- Manage and resolve complex employee relations issues, ensuring fair and consistent application of company policies and legal regulations.

- Lead employee engagement initiatives, such as surveys, feedback mechanisms, recognition programs, and employee events.

- Foster a positive work culture by promoting diversity and inclusion, employee well being, and work-life balance.

- Oversee effective communication channels to ensure transparency and alignment with organizational goals.

- Contribute to the development and implementation of HR strategies, policies, and programs that align with the organization's business objectives.

- Stay updated on employment laws and regulations to ensure compliance and mitigate legal risks.

- Analyze HR metrics and trends to provide insights and recommendations for continuous improvement.

- Provide leadership, guidance, and mentorship to the HRBP team, fostering their professional growth and development.

- Set performance expectations and manage the performance of direct reports.