Associate Director - Finance & Accounts - GL

About the Role:

This is a strategic leadership opportunity within the Finance and Accounts function, responsible for managing multiple teams or a large portfolio, strengthening senior-level client relationships, driving operational excellence, managing risks and transitions, and contributing to business growth.

Key Responsibilities:

Client Management and Business Growth:

- Build and strengthen senior-level client relationships.

- Manage escalations and ensure high client satisfaction.

- Drive contract renewals, SOW reviews and revenue realization.

- Identify opportunities for business growth within existing accounts.

Operational Excellence:

- Ensure delivery meets or exceeds agreed SLAs and client requirements.

- Lead smooth transitions, knowledge transfer and business continuity.

- Monitor process performance, controls and project profitability.

Process Improvement:

- Drive continuous improvement and process optimization initiatives.

- Identify opportunities to improve efficiency, reduce costs and deliver measurable benefits.

- Implement best practices across processes and teams.

Leadership and Team Development:

- Lead, mentor and develop high-performing teams.

- Identify and nurture future leaders.

- Support hiring and team scalability.

- Drive employee engagement and development initiatives.

Financial and Performance Management:

- Monitor project margins, billing and overall financial performance.

- Drive cost optimization and operational efficiencies.

- Ensure timely and accurate billing and revenue realization.

What We are Looking For:

- 12 to 17 years of experience in client relationship management, project delivery and team leadership.

- Strong experience in Finance and Accounts, BPM, shared services or client-facing operations.

- Excellent client engagement and escalation management skills.

- Proven ability to manage large teams and complex projects.

- Strong understanding of process improvement, cost optimization and financial performance.

- Experience in mentoring, hiring and developing teams.

- Exposure to Power BI, CRM systems and project management tools is an advantage.

- MBA or equivalent qualification in Business Management would be preferred.

Why Consider This Opportunity:

A senior leadership role offering the opportunity to work with global clients, lead large-scale operations, drive transformation and build high-performing teams.