Description:

Job Title: Associate Director / Director of IT

Department: Information Technology

Reports To: VP of IT

Summary:

This is a key leadership role responsible for the successful delivery of application development projects and programs within the Clinical domain. This role requires a strong visionary leader, proven leadership skills, and extensive experience in the US Healthcare Payer industry, particularly within the Clinical domain. This role will lead a team of Developers, Product Owners, and partner with other functions such as Enterprise IT Architecture and Quality Assurance , ensuring alignment with organizational goals and effective resource utilization.

Operating in a matrixed environment, this person will be a skilled relationship builder, collaborating with US counterparts and other internal teams to achieve shared objectives.

Key Responsibilities:

Leadership and Team Management:

- Provide strategic direction and leadership to the Team, fostering a culture of collaboration, innovation, and continuous improvement.

- Directly manage a team, of Developers, Product Owners, and Business Analysts.

- Conduct performance reviews, provide coaching and mentoring, and support the professional development of team members.

- Assess and identify capability gaps within the team, developing and implementing strategies to address them.

- Contribute to internal knowledge building by creating internal collateral and reusable assets

Delivery and Project Management:

- Take accountability for the successful delivery of application development projects and programs within the Clinical domain, ensuring adherence to timelines, budgets, and quality standards.

- Drive the execution of projects, proactively addressing risks and issues, and escalating as needed.

- Ensure the delivery of high-quality software solutions that meet business requirements.

Resource Management and Planning:

- Develop and maintain resource plans and projections, aligning resources to the right efforts.

- Experience in demand and capacity planning and forecasting to accurately predict resource needs.

- Coordinate with Product Owners to understand project priorities and develop resource allocation strategies.

Stakeholder Management and Communication:

- Work closely with US counterparts and other internal teams to ensure alignment and effective collaboration.

- Interface with various stakeholders across the organization, building strong relationships and fostering open communication.

- Identify and communicate risks and issues to senior leadership and team members.

- Present project status updates and other relevant information to senior leadership.

Technical Expertise and Strategy:

- Experience in PEGA and the healthcare framework and integrations with external vendors.

- Contribute to the development of IT strategies and roadmaps for the Provider domain

- Awareness of current and emerging industry trends, tools, frameworks, and technologies.

- Proficient with utilizing methodology concepts to support the full System Development Life Cycle (SDLC)

- Implement Pega Blueprints that leverage GenAI to accelerate the transformation of application ideas into interactive solutions

- Develop automation tools and frameworks that streamline the modernization process and ensure quality implementation

- Contribute to the evolution of Pega's modernization methodologies and tools, shaping the future of application modernization

Required Qualifications:

- Minimum of 15 years of experience in the US Healthcare Payer industry.

- Knowledge and familiarity with Agile development methodologies.

- Experience within the Clinical domain (Utilization Management , Care Management and/or other relevant areas).

- Proven experience in leading and managing application development teams.

- Strong delivery experience with a track record of successfully delivering projects and programs.

- Experience with demand and capacity planning and forecasting.

- Experience working with external vendors.

- Excellent communication, interpersonal, and relationship-building skills.

- Strong problem-solving and analytical skills.

- Ability to influence and negotiate with stakeholders in a matrixed organization.

- Knowledge of HL7, CCD, FHIR, X12 and other existing healthcare data interchange standards. Exposure to emerging standards

- Knowledge with payers, providers, HIEs, IDNs, and other healthcare industries

Preferred Qualifications:

- Minimum of 5 years of PEGA application development experience

- Pega Certified Senior Systems Architect

- Experience in Pega Healthcare Framework, or Customer Decision Hub experience.

Leadership Skills:

- Vision: Ability to shape the overall direction of an organization.

- Curiosity: Not being content with the status quo, a desire to continuously improve.

- Communication: Ability to clearly and effectively communicate risks, issues, and project status to various audiences.

- Accountability: Taking responsibility for actions and outcomes.

- Integrity: Being honest and ethical in all interactions.

- Creativity: Thinking outside the box and generating innovative solutions.

- Flexibility: Adapting to changing situations and priorities.

- Relationship-building: Building strong connections and fostering collaboration.

- Problem-solving: Identifying and resolving complex issues.