- Engage with client stakeholders and operations team in identifying and implementing process, automation initiatives, effectively monitor transition activities etc. to drive overall efficiency

- Effectively handle client escalations & drive performance improvement

- Ability to upsell and cross sell other services and solutions to existing relationships and work with a annual revenue target.

- Drive process led delivery in terms of updated process manual, documentation etc.

- Review SLA workings with Operations team members as per agreed methodology and drive necessary improvements by effectively engaging with concerned stakeholders

- Monitor adherence to compliance related activities, lead engagement with auditors, as necessary, to provide necessary information, clarification etc.

- Responsibility for preparation of presentations to client senior management for performance review by providing data analysis and detailed commentary

- Provide support to internal stakeholders in business development initiatives e.g., preparation of citation, providing key data points, process overview and any ad hoc deliverables as required

- Engage with operations team in people development initiatives e.g., nominations for Rewards & Recognition, quarterly rating of employees, in-house employee training programs, appraisal and performance review discussions

- Responsible for hiring of key resources; proactively identify and select candidates for open positions to expedite hiring activity

- Responsible for preparation of client billing workings, check correctness of invoices and drive collections

- Provide support for FTE pricing and preparation of any ad hoc reports as required by management

- SAP knowledge preferrable

- Sound knowledge of MS office tools

- Good inter-personal and communication skills

Key Responsibilities

- Business development & Proposals Search, explore clientele and has ability to convert then into potential clients.

- Calculate team costs to prepare accurate fee quotes.

- Draft, review, and finalize client proposals with attention to detail.

- Follow up with clients to ensure timely feedback and acceptance of proposals.

Client Engagement and Pitching:

- Attend client meetings to understand their needs and represent the organization professionally.

- Pitch Business Development Organization (BDO) solutions tailored to client requirements.

- Coordinate with relevant partners and internal teams to develop comprehensive solutions for clients.

- Management of the client requirements - a must

Conflict of Interest (COI) Management:

- Collaborate with Sales teams to identify and raise Conflicts of Interest (COIs).

- Coordinate with Ethics teams to obtain COI clearances.

- Respond promptly to COI-related queries until clearance is achieved.

Team Building and Recruitment:

- Prepare and distribute Job Descriptions (JDs) to internal HR and Business Support Operations (BSO) teams.

- Screen candidate CVs to shortlist qualified applicants.

- Organize and facilitate team interviews, including coordination with clients for candidate interviews.

- Negotiate salaries to align with organizational budgets and candidate expectations.

Engagement Letter (EL) Management

- Draft and finalize Engagement Letters (ELs) in coordination with relevant stakeholders.

- Ensure ELs comply with legal requirements and obtain necessary clearances.

- Follow up on EL execution until fully completed.
- Billing and Collections

- Manage billing processes in accordance with EL terms.

- Coordinate with the Finance team to ensure accurate and timely invoicing.

- Follow up with clients on outstanding payments and collections.

- Prepare and submit Collection Management Information System (MIS) reports to central teams.

- Maintain and report the billing order book to central teams.

HR and Administrative Support

- Assist teams with timesheet submissions, IT asset management, IT login issues, and Operational Expenditure (OPE) queries.

- Manage team appraisals, ensuring fair and timely evaluations.

- Address team members salary and HR-related concerns promptly and professionally.

Management Information Systems (MIS) and Miscellaneous

- Support management with MIS reporting as required.

- Assist clients in mapping their processes to identify automation opportunities.

- Provide ongoing support to deputed personnel, resolving client- or work-related queries.

Qualifications and Skills:

Education: Chartered Accountant with 10+ years of work experience. Industry exposure a must.

Experience: 10+ years of experience in project delivery , business development, client coordination, Experience in a consulting or professional services environment is preferred.

Technical Skills:

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for proposal drafting, cost calculations, and MIS reporting.

- Knowledge of IT products required for the industry a must.

Soft Skills:

- Excellent communication and interpersonal skills for client interactions and team coordination.

- Strong organizational and multitasking abilities to manage multiple priorities.

- Negotiation skills for salary discussions and client engagements.

- Problem-solving mindset to address client and team queries effectively.

Other Requirements:

- Ability to work in a fast-paced environment and meet tight deadlines.

- High attention to detail, especially in legal and financial documentation.

- Team player with a proactive and client-focused approach.