Description:
Role: Associate Director - Experience/ CEG
Experience: 10 - 15 Years
Location: Gurgaon/ Gurugram
Industry: Real Estate - Co working
Education: Bachelors degree in business, Hospitality, or a related field; masters degree preferred.
Role Summary:
The Associate Director - Experience will lead the member experience strategy across touchpoints in the city's Suites spaces. This role drives client engagement and satisfaction through innovative programs, team leadership, and cross-functional collaboration to cultivate a strong sense of belonging.
Knowledge & Skills Required:
- Excellent planning and organizational skills to manage multiple programs concurrently
- Delivery-focused mindset to implement changes and clarify ambiguities
- Strong interpersonal and communication skills to lead and motivate teams
- Preferred industry: Co working or Hospitality / Hotels
Key Responsibilities:
- Lead, mentor, and manage a team of experience managers and community associates to deliver exceptional client service.
- Design and oversee programs, initiatives, and events that enhance community, collaboration, and networking among members.
- Collect, analyze, and act upon member feedback to continuously improve the experience.
- Collaborate closely with marketing, operations, and sales teams to align initiatives with wider business strategies.
- Manage budgets for member experience initiatives, ensuring cost-effective execution without compromising quality.
- Define and monitor KPIs to measure success of the experience programs, reporting outcomes and insights to leadership.
- Serve as a brand ambassador, ensuring the client experience reflects the companys mission and values.
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