Associate Director - Capabilities & Operations - IV&A BSI Services

Job Posting Title : BSI Associate Director, Capabilities & Operations

Job Description Summary :

- The BSI Associate Director, Capabilities & Operations is responsible for driving operational excellence and capability enablement within the BSI IV&A organization, ensuring high-quality, predictable, and scalable delivery of IV&A BSI services across International, Regional, and Country teams.

- Enable teams to deliver impact by strengthening tools, processes, data infrastructure, governance & resource allocation decisions within BSI organization. The role acts as the execution and capability engine of Access Excellence, translating strategy, roadmaps, and governance into effective day-to-day operations, standardized ways of working, and sustainable capability development across IV&A organization.

Major Accountabilities

Operational Excellence & Service Delivery:

- Lead day-to-day operations of Access Excellence and BSI operational services.

- Lead operational planning cycles e.g. annual budget analytics, resource allocation & prioritization

- Support standardization of core access BSI deliverables based on feedback from key x-functional stakeholders

- Drive efficiency and simplification initiatives in BSI, including collaboration with BSI CLS teams

- Ensure optimal allocation of FTEs within BSI teams and lead analytics to support the same based on portfolio /

external environment changes

- Ensure timely, high-quality delivery aligned with SOPs and governance standards.

- Monitor service performance, KPIs, and delivery health, driving corrective actions.

Capability Building & Enablement:

- Support design and implementation of capability frameworks, training programs, onboarding, and upskilling initiatives across access functions in International, Regions & Countries

- Ensure capabilities evolve in line with IV&A roadmap priorities and access complexity.

- Support identification of skill gaps and support targeted learning programs e.g. Value storytelling, building analytics

capabilities, payer engagement & price negotiation etc.

- Build best practice repositories and playbooks

- Support access excellence organization on deployment with E&E teams in countries

Process Excellence & Standardization:

- Own and continuously improve intake, prioritization, and delivery tracking processes.

- Drive process simplification, automation, and standardization across BSI.

IV&A Roadmap & Governance Execution:

- Translate IV&A and Access Excellence roadmaps into operational plans and deliverables.

- Support governance forums, book of work tracking, and budget/resource planning.

- Lead PMO for IV&A roadmap in close collaboration with BSI project managers for workstream

- Lead tracking and reporting of IV&A roadmap workstreams, budgets, impacts with a standardized KPI framework

People Leadership & Team Development:

- Lead and develop operations and capability leads through coaching and performance management.

- Build managerial capability, succession plans, and an enterprise-first culture.

Continuous Improvement & Transformation:

- Drive continuous improvement initiatives using data, analytics, and automation.

- Contribute to the evolution of the BSI operating model for scalability and resilience.

Regions support:

- Support regions on key tasks and processes as defined within region support scope

- Support Project management, governance, Knowledge management activities in region

Key Performance Indicators

- Delivery of KPI targets for the team in line with IVA KPIs

- Accountable for operational performance and capability enablement within Access Excellence.

- Responsible for translating strategy and roadmaps into effective execution.

- Decision-support role; strategic decisions remain with IV&A governance bodies

- Operational trackers and qualityreviewed outputs.

- Ability to operate horizontally across teams

- Recruitment, retention, and development of talent

- Champions data driven culture and transparency

- Efficiency gains and operational improvements across IVA TA processes.

Job Dimensions

- Number of associates: 5 - 10 associates

- Financial responsibility (budget, cost, etc.):

- Impact on the organization: Essential contribution for improvement of overall effectiveness of the business

Ideal Background

Education (minimum):

- Post-graduate / graduate degree (Masters o) in relevant discipline (including health economics, epidemiology, health services research, public health, or business management)

Languages:

- Post-graduate / graduate degree (Masters o) in relevant discipline (including health economics, epidemiology, health services research, public health, or business management)

Experience:

- 8-12 years experience in Market Access, Operations, Analytics, or Capability roles.

- Demonstrated experience driving operational excellence, transformation, capability building and process improvement.

- Experience in dashboards, KPIs, Performance management systems

- Proven track record in driving organizational effectiveness or transformation

- Proven people-management experience in global, matrixed organizations.

- Demonstrated experience supporting early pipeline and/or BD&L decisions.

- Proven people-management experience.

- Experience working in global, matrixed organizations.

- Proven leadership (people management and project management)