Associate Director - Business Process Re-engineering

Job Title: Associate Director - Business Process Re-engineering (BPR)

Experience: 13+ Years

Location Preference: Bengaluru / Hyderabad (Open to Pan India)

Employment Type: Full-Time

Role Summary:

As the Associate Director - BPR, you will spearhead strategic transformation initiatives across the organization, driving process re-engineering to enhance operational efficiency, customer experience, and cost-effectiveness. You'll lead cross-functional programs, design customer-centric journeys, and ensure alignment with enterprise goals through robust solutioning and governance.

Key Responsibilities:

Process Transformation Leadership:

- Drive enterprise-wide process re-engineering initiatives to improve efficiency and effectiveness.

- Lead global and regional transformation programs from opportunity identification to benefit realization.

Customer-Centric Design:

- Architect processing journeys aligned with Critical to Quality (CTQ) parameters and customer expectations.

- Embed customer insights into process design to elevate experience and satisfaction.

Cross-Functional Execution:

- Implement transformation programs that span multiple business units, enhancing collaboration and performance.

- Deliver measurable improvements in client experience, cost reduction, and operational agility.

Solution Design & Governance:

- Manage end-to-end solutioning (IT & Non-IT), ensuring strategic alignment and scalability.

- Define and enforce performance standards using formal methodologies like Lean, Six Sigma, or BPMN.

Continuous Improvement & Metrics:

- Develop actionable KPIs and dashboards to monitor progress and drive continuous improvement.

- Conduct root cause analysis and implement corrective actions for process deviations.

Risk & Compliance Alignment:

- Collaborate with Risk Stewards to ensure solutions comply with internal policies and regulatory frameworks.

- Integrate risk controls into process design and execution.

Market Intelligence & Benchmarking:

- Conduct competitive benchmarking and market analysis to inform process innovation.

- Stay abreast of industry trends and emerging technologies to future-proof operations.

Qualifications & Skills:

Proven track record of 13+ years in business process transformation, preferably in BFSI, Telecom, or Tech sectors.

- Strong command of process engineering tools and methodologies (Lean, Six Sigma, BPM, etc.).

- Experience in managing large-scale transformation programs across geographies.

- Excellent stakeholder management, communication, and leadership skills.

- Analytical mindset with a passion for data-driven decision-making.