Associate Director - Billing Operations

Description:

Function: Follow-Up (End to End RCM)

Location: Hyderabad

Shift Timings: 18:00 to 03:00 Hrs.

Responsibilities:

- Lead a team of operations (Span of ~650) for multiple LOBs (Follow-Up, Billing & Cash Posting).

- In this role you are required to identify Process Improvement opportunities

- Support the Automation initiatives from a co-ordination & post implementation standpoint

- Manage portfolio of improvement / reengineering projects for the backend services

- Responsible for P&L management.

- Driving employee engagement and associated scores.

- Work closely with Quality, training, Onshore counter parts in driving results

- Mentor and lead improvement projects.

- Generate business impact through Improvement initiatives.