Associate Director - Back Office US Healthcare Revenue Cycle Management

Associate Director - Back Office RCM Operations (15-20 yrs)

We are looking for an experienced leader in US Healthcare Revenue Cycle Management (RCM) to drive large-scale back-office operations and deliver measurable revenue outcomes.

Experience Required: 1420 Years

Team Management: 300500+ FTEs

Domain: US Healthcare RCM / Healthcare BPO

Key Responsibilities:

Own and improve critical RCM outcome metrics:

- Cash Collections & Cash Acceleration

- AR Days Reduction

- Denial Management & Overturn Rates

- GCR / MNCR Improvement

- Revenue Leakage & Write-off Reduction

Lead large-scale Back-Office RCM Operations:

- AR Follow-up

- Denials Management

- Payment Posting

- Coding Support

- Adjustments Processing

Drive cross-functional collaboration with Front-End and Mid-Cycle teams to identify and resolve root causes impacting revenue outcomes.

Leverage analytics, automation, and AI to improve:

- AR Prioritization

- Denial Prediction & Prevention

- Workflow Automation

- Revenue Performance

Lead transformation initiatives focused on:

- Cost-to-Collect Reduction

- Productivity Enhancement

- Process Simplification

- Operational Excellence

Manage client stakeholders and drive governance discussions around performance, insights, continuous improvement, and business outcomes.

Desired Profile:

- 12-15 years of experience in US Healthcare RCM Operations

- Strong expertise across the end-to-end Revenue Cycle

- Proven leadership of large operations teams (300500+ FTEs)

- Experience driving automation, transformation, and process excellence initiatives

- Strong stakeholder and client management skills

- Lean Six Sigma certification preferred

- MBA preferred

Success Measures:

- Improved Cash Collections & Revenue Realization

- Reduced AR Days, Denials & Rework

- Enhanced Productivity & Lower Cost-to-Collect

- Successful Automation & AI Adoption

- High Client Satisfaction & Team Engagement