Assistant Vice President/Unit Head - Human Resource - BPO/BPM

Position: Unit Head - HR & Operations

Location: Trivandrum

Experience Required: Minimum 15 years in HR & Operations leadership roles within BPO/BPM environments

Role Overview:

The Unit Head HR & Operations will lead the HR function and operational excellence for a large-scale workforce of 4,000+ employees. This role is designed for a transformational leader who can drive strategic HR initiatives, organizational change, and operational efficiency while minimizing transactional activities. The incumbent will act as a trusted advisor to senior leadership, ensuring that HR strategies align with business objectives and foster a high-performance culture.

Key Responsibilities:

Strategic HR Leadership:

- Define and execute HR strategy aligned with organizational goals.

- Drive transformational HR initiatives that enhance organizational capability and employee experience.

Workforce & Operations Management:

- Oversee HR operations for a workforce of 4,000+ employees across multiple units.

- Ensure compliance with labor laws, policies, and governance frameworks.

Organizational Development & Transformation:

- Lead projects in organizational restructuring, talent management, and capability building.

- Implement OD interventions to strengthen culture, engagement, and leadership pipelines.

Stakeholder & Leadership Engagement:

- Partner with CXOs, business leaders, and external stakeholders to deliver HR and operational excellence.

- Influence decision-making through data-driven insights and strategic recommendations.

Talent & Succession Planning:

- Design and implement succession planning frameworks for critical roles.

- Lead leadership development initiatives to build future-ready talent.

Operational Excellence:

- Streamline HR processes to reduce transactional workload and increase strategic focus.

- Drive automation, digital HR solutions, and process transformation projects.

Employee Relations & Engagement:

- Champion employee engagement programs that foster inclusion, innovation, and performance.

- Ensure effective grievance handling and employee relations management.