Total Experience: 8-13 years MAX

Location: Pune (local candidates preferred)

Shift: 11:30 AM 8:30 PM IST

Hybrid: 3 days in a week from office

Exclusion: NOT looking for Payroll Operations background

Key Requirements:

- 8+ years of experience in UK Pensions & Benefits Operations

- Experience leading teams of 5+ members is MUST

- UK Pension experience is mandatory

- Pension implementation and administration

- Benefits operations and delivery

- Tax-related benefits streams

- Regulatory and compliance requirements

- Managing large-scale client or employee benefit programs

- Strong stakeholder management and communication skills

- SME managing end-to-end processes

- Experience working with large, global organizations

- Ability to provide colleague support and partner with multiple stakeholders

Person Specification:

- SME in Pensions and Benefits operation

- Proven ability to effectively manage multiple priorities/projects, ensuring consistent delivery to a high standard and customer satisfaction.

- Strong communication, presentation and negotiation skills with the ability to influence and build commitment amongst senior stakeholders.

- Demonstrate resilience - reacts positively to changes and maintains poise, focus and flexibility when encountering difficulties or obstacles.

- Possess a demonstrable ability to effectively engage with stakeholders, whilst being able to clearly communicate requirements and liaise with peers who are required to support the delivery.

Essential Skills/Basic Qualifications:

- Degree qualified or with equivalent professional qualifications or demonstrable experience in lieu of this

- Experience of Benefits, governance, controls and risk management.

- Excellent people management skills in relation to performance, motivation, development and delivery

- Customer Service experience ability to deal with a varied customer base, including business customers & senior stakeholders, and explain complex queries clearly

Desirable skills/Preferred Qualifications:

- Preferably degree qualified in a numerate or HR-related discipline

- Experience of working within a HR operational and service delivery environment

- Generalist HR experience within complex organisations

Purpose of the role:

To design and implement programmes and initiatives that support the growth and development of the banks employees and leaders.

Accountabilities:

- Development and implementation of training and development programmes and initiatives, including creation and execution of training sessions, workshops, and other learning opportunities.

- Collaboration with HR and hiring managers to analyse the current and future development needs of the organisation.

- Design and delivery of classroom and digital based training content, programmes and associated User Experience.

- Management of onboarding programmes including training, onboarding materials, introduction meetings and providing support throughout the onboarding process.

- Analysis of data and metrics to measure success of talent development programmes and initiatives.

- Development and implementation of coaching and mentoring programmes, train the trainer programmes for facilitators and relevant educational materials.

- Develop and implement talent pipelining processes, identifying, managing, progressing and promoting talent capability across the bank with succession management and career progression.