Job Description:

AVP Trade & Investment Technology Support (Front Office Applications)

Function: Asset Management Technology & Change

Location: Mumbai (Hybrid - 3 days/week in office)

Experience: 10 - 12 years

About the Role:

We're hiring an AVP to own Front Office Application Support for our core Investment platforms. You'll be the service owner for critical trading and investment applications - driving incident resolution, service improvement, and stakeholder partnership across global teams, while keeping us audit- and regulation-ready.

This is a high-visibility role for someone who understands the Trade Life Cycle end-to-end and wants to work at the intersection of technology and front-office trading operations.

What You'll Do:

- Own Incident Management and service delivery for Front Office investment applications

- Act as service owner for the core Investment platform, Bloomberg, WSO, and related trading systems

- Prioritise and manage the Front Office support pipeline based on business impact

- Partner directly with trading desk and business users to resolve issues and improve daily workflows

- Drive service improvement initiatives and track outcomes via MI/dashboards for regional reviews

- Participate in Business Continuity, Disaster Recovery, and Failover testing

- Collaborate with global teams across time zones; occasional weekend support for critical releases/events

Must-Have Skills:

- Strong understanding of the Investment / Trade Life Cycle

- Hands-on experience supporting Front Office trading platforms (OMS/EMS - Bloomberg AIM, MarketAxess, TradeWeb, or similar)

- Proven Incident/Service Management ownership for trading or investment applications

- Working knowledge of FIX messaging and trade data troubleshooting

Good to Have:

- ITIL certification or practical ITIL experience

- Exposure to Market Data platforms (Bloomberg, Refinitiv Eikon)

- Familiarity with multiple asset classes and relevant market regulations

- Tools: ServiceNow, JIRA, Confluence

- Strong Excel / MI reporting skills

Experience:

- 10 - 12 years total, ideally within Asset Management or Capital Markets technology

- Minimum 5 years in Application Support / Service Management for trading systems

- Comfortable in fast-paced, agile, cross-functional global teams

Diversity & Inclusion:

We strongly encourage applications from women and LGBTQIA+ candidates, and from all backgrounds. We're committed to building an inclusive workplace where people can do their best work and grow.