Assistant Vice President/Senior Manager - Business Transformation - Six Sigma Certified - BPO/KPO/GCC

Title : AVP / Senior Manager - Business Transformation ( Six Sigma Certified) - BPO / KPO / GCC's

Location : Mumbai / Bangalore

Job Description:

The Role involves a range of strategic initiatives aimed at enhancing the operational efficiency, fostering innovation, and driving growth. Each of these initiatives affects the workforce in various ways. To effectively manage this change and support the same a Business Transformational Change Hub has been established. This hub will serve as a centralized resource, providing guidance, tools, and support to help clients to adapt to the evolving landscape. By creating this hub, the organisation aim to foster a culture of resilience and adaptability, enabling organisations /clients to thrive amidst change while aligning with their strategic vision.

- Support all Business Transformation initiatives by creating and executing a comprehensive strategy customized for Organisations operations globally.

- Assist in the planning, execution, and monitoring of Business Transformation projects, ensuring alignment with organizational objectives and timelines while identifying risks and developing mitigation strategies.

- Collaborate with Senior Leadership and various stakeholders to ensure alignment on change management goals and objectives, ultimately enhancing employee and client satisfaction.

- Lead the development and execution of effective communication, training, and coaching programs to equip employees with essential skills and knowledge.

- Define key performance indicators (KPIs) to measure the success of change management initiatives and report progress to leadership.

- Implement best practices in change management to continuously improve the effectiveness of the function.

- Sustain Organisations / Clients culture and values, particularly stewardship.

Preferred Educational Qualification & Work Experience :

- PG / MBA with min 12+yrs experience working in a highly matrixed environment and the ability to partner across Functions & Geographies & Experience managing large teams.

- Experience in Business Transformation / Process Excellence , with a focus on leading transformation initiatives across various dimensions and geographies.

- Six Sigma Certified ( Yellow / Black Belt)

- Ability to influence stakeholders.

- Ability to manage scale and complexity.

- Actively innovate-seeking new answers, applying a Tech, AI and Data first mindset,

- Working in BPO / KPO / Management Consulting Firms or Large GCC's leading Business Transformation for the Organisation or Clients.