Role Overview:

We are looking for a Senior Manager/ AVP - Process & Operations Excellence to drive end-to-end process excellence across our warehouse and logistics operations. This role will own operational optimization initiatives spanning inbound receiving at warehouse to delivery to customer, establish KPI governance frameworks, and foster a culture of continuous improvement and data-driven decision-making across warehouse and logistics teams.

Key Responsibilities:

Process Standardization & Governance:

- Own process excellence across the warehouse and logistics value chain, including inbound receiving, storage, inventory management, picking, packing, outbound dispatch and last-mile operations.

- Design, standardize, and institutionalize operating procedures (SOPs) to drive consistency, scalability, and operational excellence across fulfillment centers and logistics operations.

- Establish governance mechanisms to ensure adherence to standardized operating processes and identify opportunities for continuous refinement.

Performance Management:

- Define, monitor, and continuously improve key operational KPIs, including warehouse & logistics productivity, order accuracy, turnaround time (TAT), shrinkage & inventory accuracy, damages & quality metrics, on-time dispatch and delivery performance, and fulfillment cost.

- Define operational dashboards and reporting frameworks to enable data-driven decision making.

- Lead structured performance reviews, governance cadences, and business reviews with warehouse and logistics leadership teams.

Continuous Improvement:

- Lead Lean, Six Sigma, and Kaizen initiatives to eliminate waste, improve productivity, reduce logistics costs, and enhance operational efficiency.

- Conduct root cause analyses for operational challenges and implement sustainable corrective and preventive actions.

- Drive cross-functional process improvement initiatives that improve throughput, transportation efficiency, service levels, and overall fulfillment performance.

Technology & Systems Optimization:

- Partner closely with Technology & Product teams to improve system utilization and operational workflows.

- Drive automation and digitization initiatives across warehouse and logistics operations.

- Enhance operational visibility through dashboards, analytics, and real-time performance monitoring.

Quality, Safety & Compliance:

- Establish robust audit frameworks to ensure operational compliance and process adherence across warehouse and logistics operations.

- Champion safety standards, quality controls, and operational best practices throughout the fulfillment network.

- Drive continuous monitoring to ensure compliance with internal policies and regulatory requirements.

Stakeholder & Ground-Level Execution:

- Building and maintaining strong relationship networks across leadership, functional heads, and regional operational teams to align strategic operational priorities and goals.

- Coordinate directly with respective warehouses to ensure effective ground-level implementation and adoption of standardized operational processes, frameworks, and improvement initiatives.

Capability Building & Change Management:

- Design and deliver structured capability-building programs, training initiatives, and operational workshops.

- Drive change management initiatives to embed a culture of operational excellence and continuous improvement.

- Partner with warehouse and logistics leadership teams to strengthen process ownership and accountability across operational functions.

Qualifications:

- Bachelor's degree in Supply Chain, Industrial Engineering, Business Administration, Engineering, or a related discipline.

- MBA is preferred.

- 8+ years of experience in warehouse operations, logistics, fulfillment centers, distribution, or supply chain operations.

- Proven track record of leading large-scale process improvement and operational excellence initiatives.

- Hands-on experience implementing Lean, Six Sigma, Kaizen, or similar continuous improvement methodologies.

- Strong exposure to Warehouse Management Systems (WMS), and logistics operations.

- Demonstrated success in delivering measurable improvements in operational productivity, quality, cost, and service levels in a growth and execution-focused environment.