Assistant Vice President - Human Resource Outsourcing

Description:

- Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management

- Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction.

- Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital

- Constantly work to find the opportunities to drive value beyond SLAs and contractual terms hence be able to drive value share and Transformation opportunity

- Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization.

- Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.

- Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model

- Review delivery of Customer Interactome Centre, Data Management & Operations, Talent Acquiring, Talent Management, Total Rewards and payroll processing ensuring the operational aspects and associated activities (including Build to Gross and Gross to Net, Pay processing, Post payroll validation, T&A management, reporting etc.) are accurate and delivered within appropriate timeframes and comply with relevant legislation.

- Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the HRO operations.

- Strong understanding and proven abilities of executing industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.

- Actively work with client and internal team members in identifying and implementing the process standardizing, simplification and automation opportunities, and act as a mentor/support for the teams.

- Coach, mentor, train and coordinate the activities of the team

- Manage the application and monitoring of the Hubs methodology framework, principles, and

delegations

- Understand the use of data to give insights to the business.

- Be able to make decisions using data

- A reasonable level of excel usage is necessary

- Leadership is key skills require to deliver HRO objectives

- Strong people management

Qualifications we seek in you?

Minimum Qualification:

- Any Graduate / Postgraduate

- Excellent analytical and problem-solving skills

- Strong communication and interpersonal skills, with the ability to work collaboratively across diverse teams

- Ability to manage multiple priorities in a fast-paced environment.

- Knowledge of workday and service now.