Description:
Role: AVP - HRO Operations (US/Europe)
Location: Gurugram
Preferred Background: Candidates from IT BPM ITES MNC SSC
Role Overview:
We are looking for a seasoned HR Operations professional to lead and manage end-to-end HR service delivery for global markets (US/Europe). The role will focus on driving operational excellence, process standardization, and HR transformation initiatives while ensuring high-quality service delivery and stakeholder satisfaction.
Key Responsibilities:
- Lead and manage HR Operations across employee lifecycle processes including onboarding, employee data management, payroll coordination, and offboarding
- Drive HR Transformation initiatives focused on process optimization, automation, and digital adoption
- Manage and improve shared services delivery model ensuring efficiency, scalability, and SLA adherence
- Collaborate with global stakeholders (US/Europe) to understand business requirements and deliver HR solutions
- Ensure effective utilization of HR systems such as Workday and ServiceNow for process efficiency
- Monitor key performance metrics, identify gaps, and implement continuous improvement initiatives
- Lead and mentor HR operations teams, ensuring productivity and engagement
- Ensure compliance with global HR policies, audit requirements, and regulatory standards
- Partner with HR COEs, IT, and business teams for seamless execution of HR initiatives
Key Skills and Qualifications:
- Strong experience in HR Operations and HR Shared Services environment
- Hands-on experience with Workday and ServiceNow HR modules
- Good understanding of HRIS systems, HR analytics, and process automation tools
- Strong leadership, stakeholder management, and team handling experience
- Ability to manage global HR processes, particularly for US and Europe regions
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and interpersonal skills
- Masters degree in HR or related field preferred
Experience Required:
- 10 to 12 years of experience in HR Operations, Shared Services, or HR Transformation
- Proven experience in managing global HR service delivery
- Exposure to HR digital transformation or HR technology implementation projects
- Experience in handling medium to large HR operations teams
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