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Description: Role Overview We are seeking a highly experienced and strategic AVP - HR Business Partner to align and drive the people strategy for our fast-growing BPO (Business Process Outsourcing) unit. The ideal candidate will have extensive experience supporting large-scale, high-volume operations, with a strong preference for domain expertise within the Healthcare sector. This leadership role will focus on driving organizational effectiveness, talent development, and managing the full employee lifecycle across the business unit. Key Responsibilities Strategic Partnership & Organizational Effectiveness - Business Alignment: Serve as a trusted advisor to the BPO leadership team, translating business goals (e.g., efficiency, client delivery, revenue targets) into strategic, actionable HR initiatives. - Change Management: Lead large-scale change management, organizational design, and restructuring initiatives to ensure the BPO unit is optimally structured for growth and performance. - Performance Management: Drive a high-performance culture by overseeing and optimizing the performance appraisal process, talent calibration, and merit cycles. Talent Management & Development - Workforce Planning: Lead strategic workforce planning, demand forecasting, and resource allocation to ensure optimal staffing levels for client accounts, particularly in high-volume BPO environments. - Talent Development: Design and implement robust talent identification and development programs, including succession planning and leadership coaching, to build the next generation of BPO leaders. - Engagement & Retention: Develop and execute high-impact employee engagement and retention strategies tailored to the BPO operational environment to reduce attrition and boost productivity. Operational Excellence & Compliance - Employee Relations: Proactively manage complex employee relations issues, internal investigations, and disciplinary processes, ensuring adherence to labor laws and company policies. - Compliance: Ensure full regulatory compliance for all HR activities within the BPO setting, maintaining up-to-date knowledge of local labor laws. - HR Metrics: Utilize HR analytics and dashboards to measure HR program effectiveness, identify trends, and provide data-driven recommendations to leadership. Required Experience & Qualifications - Experience (Mandatory): 12+ years of progressive HR experience, with significant time spent in a strategic HR Business Partner role. - Domain Expertise (Mandatory): Must have extensive experience supporting a large-scale BPO or ITES (IT Enabled Services) operation, managing high headcounts and complex shift dynamics. - Industry Preference: Strong preference for candidates with prior experience supporting Healthcare BPO or related healthcare/payer operations, understanding the unique compliance and quality demands of the industry. - Leadership: Proven track record of successfully leading, mentoring, and developing an HR team. - Skills: Exceptional communication, influencing, conflict resolution, and stakeholder management skills, particularly when dealing with senior business leaders. - Education: MBA/PGDM in HR or a related field is highly preferred

Hyderabad

Assistant Vice President - HR Business Partner - BPO 

Job Description for Assistant Vice President - HR Business Partner - BPO  in ProEdge Services in  Hyderabad for (12-20) years of experience. Apply Now!