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Assistant Vice President (AVP) Facilities & Administration Role Overview: The AVP of Facilities & Administration will oversee and manage all aspects of facilities management, administration, and workplace operations to ensure seamless support for business operations in a dynamic BPO environment. This role requires strategic leadership, operational excellence, and the ability to manage diverse teams and vendors while maintaining cost efficiency and compliance with industry standards. Key Responsibilities: 1. Facilities Management: - Oversee the maintenance, safety, and security of multiple office facilities across locations. - Develop and implement policies for effective space utilization, infrastructure planning, and workplace optimization. - Manage vendor relationships for facilities services, including housekeeping, maintenance, security, and utilities. - Ensure compliance with local and national regulations, including environmental, health, and safety standards. - Plan and execute office relocations, expansions, and refurbishments as required. 2. Administration: - Manage day-to-day administrative operations, including procurement, inventory management, and travel arrangements. - Implement best practices and standard operating procedures for administrative functions. - Lead and monitor service delivery of admin teams to ensure high levels of employee satisfaction. - Prepare and manage budgets for facilities and administration, ensuring cost optimization. - Oversee records management, documentation, and regulatory filings related to facilities and admin functions. - Crisis Management & Business Continuity - Develop and execute business continuity plans, including disaster recovery and emergency preparedness. - Manage risks associated with facilities and administrative operations, ensuring minimal disruption to business processes. - Oversee crisis management efforts, including pandemic-related protocols and safety measures. 3. Leadership & Team Management: - Lead and mentor teams across facilities and administrative functions to ensure high performance and professional growth. - Drive a culture of accountability, innovation, and customer-centric service delivery. - Collaborate with cross-functional teams, including IT, HR, and Operations, to align facilities and admin services with business goals. 4. Stakeholder & Vendor Management: - Engage with internal stakeholders to understand and address facility and administrative requirements. - Negotiate contracts and manage vendor performance to ensure quality services and cost-efficiency. - Ensure timely renewals of leases, contracts, and licenses for facilities and administrative services. Required Skills and Qualifications: - Education: Bachelor's degree in Business Administration, Facilities Management, or a related field. MBA or equivalent is a plus. Experience: - 12+ years of experience in Facilities & Administration, with at least 5 years in a leadership role. - Proven experience in the BPO industry managing multi-site operations. Technical Skills: - Strong knowledge of facilities management tools, compliance regulations, and best practices. - Proficiency in budgeting, cost management, and vendor negotiations. - Familiarity with workplace technology solutions, including access control, security systems, and energy management. Soft Skills: - Strong leadership and team management abilities. - Excellent communication and interpersonal skills. - Problem-solving mindset with a focus on continuous improvement. - Ability to handle high-pressure situations and drive results in a fast-paced environment.] Key Competencies: - Strategic thinking and ability to align facilities and admin functions with business objectives. - Expertise in managing large-scale operations in the BPO industry. - Ability to adapt to emerging trends in workplace management, including sustainability Preferred Qualifications: - Certification in Facilities Management (e.g., FMP, CFM) is an added advantage. - Experience in managing workplace transformations and implementing smart building technologies. - This role offers a unique opportunity to drive operational excellence and create a workplace environment that supports employee productivity and satisfaction in a rapidly evolving BPO industry.

Bangalore

Assistant Vice President - Facilities & Administration - BPO 

Job Description for Assistant Vice President - Facilities & Administration - BPO  in Quess Corp Limited in  Bangalore for (12-15) years of experience. Apply Now!

Assistant Vice President - Facilities & Administration - BPO  | iimjobs.com