Assistant Vice President - Domestic Banking Operations - Voice - Inbound Process

Responsible to manage the India market operations for a banking client. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company.

ESSENTIAL JOB ELEMENTS:

- P&L : Manage P&L of the business operations, including the development and execution of the overall business strategy.

- Operations : Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals.

- Team management : Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.

- Strategy : Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.)

- Business Growth : Support business growth by collaborating with Sales & marketing across geographies.

- Best practices : Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable.

- Innovation : Lead innovation & value add efforts between Client and Company.

- Domain Capability : Strengthen domain capabilities.

- Compliance : Ensure compliance with all client regulatory requirements

- Client Satisfaction : Ensure client satisfaction. Become 'Voice of the Customer' Establish strong relationships with clients.