Description:

AVP, Client Servicing

Industry Focus: FinTech | Payments | Digital Rewards & Branded Currency | Gifting

Experience: 8-15 Years (Strong experience in enterprise client servicing/key account management)

About the Company:

Join a leading FinTech brand at the forefront of digital rewards and branded currency solutions. We partner with over 250 top-tier global brands and leading banks, delivering high-scale, real-time voucher and digital payment solutions. Our culture is fast-paced, innovative, and focused on delivering market-leading technology in the B2B space.

Role Overview: Strategic Account Ownership & Revenue Growth:

The AVP, Client Servicing & Strategic Accounts will be responsible for the end-to-end management, retention, and strategic growth of our most valuable enterprise client relationships. This is a commercial role with P&L ownership for the client portfolio, requiring frequent CXO-level interactions and a proven ability to convert service excellence into revenue expansion.

Key Responsibilities:

1. Strategic Account Management & P&L Ownership

- Client Ownership: Own the full lifecycle of enterprise client relationships, acting as the single point of contact for strategic decision-making and business reviews.

- Revenue Growth: Drive significant revenue growth within the existing client base through structured upselling, cross-selling of new products, and identifying strategic opportunities for deeper partnership.

- P&L Management: Manage the profitability and commercial terms of the assigned client portfolio, ensuring revenue targets are consistently met or exceeded.

- Account Strategy: Build and execute detailed annual and quarterly account strategies in collaboration with Sales, Product, and Marketing teams to maximize client value and retention.

2. Service Excellence & Escalation Management

- Service Delivery: Oversee the delivery of high-quality service, ensuring that our real-time voucher and payment solutions meet all SLA requirements and client expectations.

- Escalation Management: Serve as the final point of contact for critical client issues and escalations, orchestrating cross-functional teams (Tech, Operations) to deliver rapid and effective resolution.

- Performance Reviews: Lead formal quarterly and annual business reviews with client CXOs and senior stakeholders, showcasing performance, strategic value, and future roadmap alignment.

3. Cross-Functional Leadership & Domain Expertise

- Collaboration: Lead and align internal cross-functional teams (Product, Technology, Finance) to ensure client needs are integrated into product development and service delivery processes.

- Market Insight: Leverage domain exposure in FinTech, Payments, or Gifting to anticipate client needs and position our solutions competitively in the market.

Ideal Candidate Profile:

Required Experience & Domain:

- Experience: Strong, demonstrable experience in enterprise client servicing, key account management, or B2B customer success, ideally within the 8-15 year range.

- Commercial Track Record: Proven, successful ability in driving revenue growth (upsell/cross-sell) and managing the P&L of a client portfolio.

- Domain Exposure: Direct experience or strong foundational knowledge of the FinTech, Payments, or Gifting/Branded Currency industry is highly desired.

Key Competencies:

- Communication & Negotiation: Exceptional communication skills (verbal, written, and presentation) necessary for effective CXO-level interaction and complex commercial negotiation.

- Stakeholder Management: Proven ability to manage both internal and external senior stakeholders, balancing client demands with business profitability.

- Strategic Mindset: An analytical and strategic approach to account planning, identifying long-term growth vectors rather than transactional wins.